FAQs: Accessing Your Account
How do I connect with a phone interpreter?
You can connect to a phone interpreter using any touch-tone telephone. Dial your proprietary access number or (800) 225–5254.
If you’re using our 800 number, make sure to have your customer code, the language you need, and answers to any billing questions (if applicable to your account) handy.
If your regular access number isn’t available, you can reach our phone interpreting services by calling our backup line at (503) 484-2425.
View full instructions on how to connect with a professional phone interpreter.
How do I connect with MERFi, CLI’s video remote interpreting system?
You can connect to MERFi, our VRI system, through the link and unique access code provided in your onboarding materials. The MERFi platform is pretty intuitive, but we have tons of support materials available to help get you started, like the MERFi Quick Start Guide.
If you have questions about using the platform, reach out to us, and we’d be happy to help get you started.
I lost my MERFi access code. What do I do?
If you lost your access code, you can recover it by contacting us at customersuccess@certifiedlanguages.com or (800) 362–3241, ext. 7, and we’d be happy to help.
Can CLI help with training my staff on using the services?
Yes! CLI offers staff training and onboarding support to ensure your team feels confident using our services. We provide quick-start guides, step-by-step instructions, and live or virtual training sessions to assist your staff in accessing and adopting interpreting services.
Email us at customersuccess@certifiedlanguages.com with a quick description of what you’re looking for, and we’ll get the ball rolling.
Do you have printable resources with instructions on how to access my organization’s account?
Yes; we offer any of our usage or training materials in a printable format, including instructions on how to access interpreting services.
Feel free to contact us at customersuccess@certifiedlanguages.com or (800) 362–3241, ext. 7, and we’d be happy to talk with you about your needs.
When are your interpreting services available?
All 230+ spoken languages are available on-demand 24/7/365 either through the telephone or the audio feature from our VRI platform.
Spanish and ASL are both available 24/7/365 via video; all other spoken languages are available on-demand Monday – Friday, 5 a.m. – 7 p.m. Pacific Time.
Pre-scheduled appointments can be made outside on-demand video hours.
Can I access services on a cell phone?
Yes; both telephone and video services can be accessed on a cell phone. We do recommend clients use a dual-handset telephone for in-person services for optimal privacy and call quality.
For video, the device will need to meet the minimum requirements for a smooth session.
I forgot my customer ID and/or MERFi access code. What should I do?
If you forget your access code, please contact your organization’s administrator or the primary contact on your CLI account. If you don’t know who this is, contact us at customersuccess@certifiedlanguages.com or (800) 362–3241, ext. 7, and we’d be happy to help.
For security purposes, you will be asked for your organization’s CLI customer code, which is the letter or number combination you give CLI any time you call us.
How do I add a new user and/or change the contact information for my organization’s account?
To add or remove users from your account, please contact us at customersuccess@certifiedlanguages.com or (800) 362–3241, ext. 7.
