Blog | Certified Languages International

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The Language Access Materials You Need to Know About

Posted on February 11, 2020 (February 14, 2020) by Missy Kahn

<img width="640" height="335" src="https://certifiedlanguages.com/wp-content/uploads/2020/02/man-writing-1200x628-1-1024x536.jpg" class="attachment-large size-large wp-post-image" alt="CLI wants to make sure you are doing everything you can to provide meaningful access to your LEP customers, and language access materials are just the beginning. Download CLI’s Language Access Planning Workbook now to develop, enhance, or update your organization’s language access plan." srcset="https://certifiedlanguages.com/wp-content/uploads/2020/02/man-writing-1200x628-1-1024x536.jpg 1024w, https://certifiedlanguages.com/wp-content/uploads/2020/02/man-writing-1200x628-1-300x157.jpg 300w, https://certifiedlanguages.com/wp-content/uploads/2020/02/man-writing-1200x628-1-768x402.jpg 768w, https://certifiedlanguages.com/wp-content/uploads/2020/02/man-writing-1200x628-1.jpg 1200w" sizes="(max-width: 640px) 100vw, 640px" />

CLI wants to make sure you are doing everything you can to provide meaningful access to your LEP customers, and language access materials are just the beginning. Download CLI’s Language Access Planning Workbook now to develop, enhance, or update your organization’s language access plan.

You worked hard to ensure your organization has interpreting services. The problem? No one is using them. The solution? Language access materials. […]

Don’t Implement a VRI Solution without Considering Your Infrastructure

Posted on January 29, 2020 (January 29, 2020) by Missy Kahn

<img width="640" height="334" src="https://certifiedlanguages.com/wp-content/uploads/2020/01/person-in-gray-shirt-sitting-on-computer-chair-1200x627-1-1024x535.jpg" class="attachment-large size-large wp-post-image" alt="Male IT manager working at a computer in a room at a hospital." srcset="https://certifiedlanguages.com/wp-content/uploads/2020/01/person-in-gray-shirt-sitting-on-computer-chair-1200x627-1-1024x535.jpg 1024w, https://certifiedlanguages.com/wp-content/uploads/2020/01/person-in-gray-shirt-sitting-on-computer-chair-1200x627-1-300x157.jpg 300w, https://certifiedlanguages.com/wp-content/uploads/2020/01/person-in-gray-shirt-sitting-on-computer-chair-1200x627-1-768x401.jpg 768w, https://certifiedlanguages.com/wp-content/uploads/2020/01/person-in-gray-shirt-sitting-on-computer-chair-1200x627-1.jpg 1200w" sizes="(max-width: 640px) 100vw, 640px" />

Male IT manager working at a computer in a room at a hospital.

Before you dive into your VRI implementation strategy, take a step back and make sure the IT infrastructure in your healthcare system can handle what you have in store. […]

See How Easy It Is to Get a Telephone Interpreter

Posted on January 13, 2020 (January 13, 2020) by Missy Kahn

<img width="640" height="335" src="https://certifiedlanguages.com/wp-content/uploads/2020/01/Interpreter-patient-and-nurse-discussing-care-and-operator-1024x536.jpg" class="attachment-large size-large wp-post-image" alt="An interpreter interpreting, a nurse caring for a non-English-speaking patient, and an operator connecting an interpreter to a call" srcset="https://certifiedlanguages.com/wp-content/uploads/2020/01/Interpreter-patient-and-nurse-discussing-care-and-operator-1024x536.jpg 1024w, https://certifiedlanguages.com/wp-content/uploads/2020/01/Interpreter-patient-and-nurse-discussing-care-and-operator-300x157.jpg 300w, https://certifiedlanguages.com/wp-content/uploads/2020/01/Interpreter-patient-and-nurse-discussing-care-and-operator-768x402.jpg 768w, https://certifiedlanguages.com/wp-content/uploads/2020/01/Interpreter-patient-and-nurse-discussing-care-and-operator.jpg 1200w" sizes="(max-width: 640px) 100vw, 640px" />

An interpreter interpreting, a nurse caring for a non-English-speaking patient, and an operator connecting an interpreter to a call

If you don’t know how to use over-the-phone interpreting services, you’re not alone. Most people who sign up for our services for the first time don’t know how the process works either. Luckily, it’s easy! Just click here, and we’ll take care of the rest. […]

What Will Affect Interpreting Services in the New Year

Posted on December 31, 2019 (December 31, 2019) by Missy Kahn

<img width="640" height="334" src="https://certifiedlanguages.com/wp-content/uploads/2019/12/abstract-blackboard-bulb-chalk-1200x627-1-1024x535.jpg" class="attachment-large size-large wp-post-image" alt="A light bulb on a chalkboard with thought bubbles representing ideas about the future of interpreting services." srcset="https://certifiedlanguages.com/wp-content/uploads/2019/12/abstract-blackboard-bulb-chalk-1200x627-1-1024x535.jpg 1024w, https://certifiedlanguages.com/wp-content/uploads/2019/12/abstract-blackboard-bulb-chalk-1200x627-1-300x157.jpg 300w, https://certifiedlanguages.com/wp-content/uploads/2019/12/abstract-blackboard-bulb-chalk-1200x627-1-768x401.jpg 768w, https://certifiedlanguages.com/wp-content/uploads/2019/12/abstract-blackboard-bulb-chalk-1200x627-1.jpg 1200w" sizes="(max-width: 640px) 100vw, 640px" />

A light bulb on a chalkboard with thought bubbles representing ideas about the future of interpreting services.

No one knows for sure what the New Year has in store for interpreting services, but we do know one or two things that will surely have an impact. Find out what they are. […]

The Importance of Gender-Inclusive Language in Interpreting

Posted on December 30, 2019 (January 15, 2020) by Missy Kahn

<img width="640" height="334" src="https://certifiedlanguages.com/wp-content/uploads/2019/12/delia-giandeini-Q8urQ8ow7CU-1200x627-1-1024x535.jpg" class="attachment-large size-large wp-post-image" alt="Two non-binary people who use gender-neutral language walking down the street" srcset="https://certifiedlanguages.com/wp-content/uploads/2019/12/delia-giandeini-Q8urQ8ow7CU-1200x627-1-1024x535.jpg 1024w, https://certifiedlanguages.com/wp-content/uploads/2019/12/delia-giandeini-Q8urQ8ow7CU-1200x627-1-300x157.jpg 300w, https://certifiedlanguages.com/wp-content/uploads/2019/12/delia-giandeini-Q8urQ8ow7CU-1200x627-1-768x401.jpg 768w, https://certifiedlanguages.com/wp-content/uploads/2019/12/delia-giandeini-Q8urQ8ow7CU-1200x627-1.jpg 1200w" sizes="(max-width: 640px) 100vw, 640px" />

Two non-binary people who use gender-neutral language walking down the street

As interpreters, it’s important to work toward using more gender-inclusive language. Certified Spanish interpreter Marisol Varela shares more. […]

Get Ready for CMS Call Center Monitoring in 3 Easy Steps

Posted on December 9, 2019 (January 30, 2020) by Missy Kahn

<img width="640" height="335" src="https://certifiedlanguages.com/wp-content/uploads/2019/12/business-communication-pexels-1024x536.jpg" class="attachment-large size-large wp-post-image" alt="Empty call center cubicles with computers, headsets, and phones ready for CMS call center monitoring" srcset="https://certifiedlanguages.com/wp-content/uploads/2019/12/business-communication-pexels-1024x536.jpg 1024w, https://certifiedlanguages.com/wp-content/uploads/2019/12/business-communication-pexels-300x157.jpg 300w, https://certifiedlanguages.com/wp-content/uploads/2019/12/business-communication-pexels-768x402.jpg 768w, https://certifiedlanguages.com/wp-content/uploads/2019/12/business-communication-pexels.jpg 1200w" sizes="(max-width: 640px) 100vw, 640px" />

Empty call center cubicles with computers, headsets, and phones ready for CMS call center monitoring

In order to achieve a 5 star rating during CMS call center monitoring, you need to prepare. It can seem like a daunting task, but don’t worry — you’ve got help, and it’s one click away. […]

Want to Feel More Calm? Head This Way for Interpreter Self-Care Tips

Posted on November 27, 2019 (November 26, 2019) by Missy Kahn

<img width="640" height="334" src="https://certifiedlanguages.com/wp-content/uploads/2019/11/john-mark-arnold-ti4kGLkGgmU-unsplash-1200x627-1024x535.jpg" class="attachment-large size-large wp-post-image" alt="White desk for an interpreter with plants and candles to help create an inspiring environment." srcset="https://certifiedlanguages.com/wp-content/uploads/2019/11/john-mark-arnold-ti4kGLkGgmU-unsplash-1200x627-1024x535.jpg 1024w, https://certifiedlanguages.com/wp-content/uploads/2019/11/john-mark-arnold-ti4kGLkGgmU-unsplash-1200x627-300x157.jpg 300w, https://certifiedlanguages.com/wp-content/uploads/2019/11/john-mark-arnold-ti4kGLkGgmU-unsplash-1200x627-768x401.jpg 768w, https://certifiedlanguages.com/wp-content/uploads/2019/11/john-mark-arnold-ti4kGLkGgmU-unsplash-1200x627.jpg 1200w" sizes="(max-width: 640px) 100vw, 640px" />

White desk for an interpreter with plants and candles to help create an inspiring environment.

Remaining 100% stress-free might be an impossible task as an interpreter, but it’s important not to forget about your own emotional well-being. Discover some crucial self-care tips now! […]

We Love Stuffing, We Hate Turkey, and We’re Thankful for YOU

Posted on November 26, 2019 (November 27, 2019) by Missy Kahn

<img width="640" height="335" src="https://certifiedlanguages.com/wp-content/uploads/2019/11/group-of-friends-making-toast-3184193-1200x627-1024x536.jpg" class="attachment-large size-large wp-post-image" alt="Group of friends gathering to share what they are thankful for and toasting to each other" srcset="https://certifiedlanguages.com/wp-content/uploads/2019/11/group-of-friends-making-toast-3184193-1200x627-1024x536.jpg 1024w, https://certifiedlanguages.com/wp-content/uploads/2019/11/group-of-friends-making-toast-3184193-1200x627-300x157.jpg 300w, https://certifiedlanguages.com/wp-content/uploads/2019/11/group-of-friends-making-toast-3184193-1200x627-768x402.jpg 768w, https://certifiedlanguages.com/wp-content/uploads/2019/11/group-of-friends-making-toast-3184193-1200x627.jpg 1200w" sizes="(max-width: 640px) 100vw, 640px" />

Group of friends gathering to share what they are thankful for and toasting to each other

We’re thankful for friends, family, our health, and . . . Rick and Morty. Read on to see what other CLI team members held near and dear to their hearts this year. […]

Interpreter Services: How to Choose the Best Mode of Delivery

Posted on November 11, 2019 (November 11, 2019) by Jen Keyes

<img width="640" height="222" src="https://certifiedlanguages.com/wp-content/uploads/2019/10/interpreters-1024x355.jpg" class="attachment-large size-large wp-post-image" alt="Smiling woman interpreting over phone. Smiling woman interpreting via video. Smiling female using an on-site interpreter." srcset="https://certifiedlanguages.com/wp-content/uploads/2019/10/interpreters-1024x355.jpg 1024w, https://certifiedlanguages.com/wp-content/uploads/2019/10/interpreters-300x104.jpg 300w, https://certifiedlanguages.com/wp-content/uploads/2019/10/interpreters-768x266.jpg 768w, https://certifiedlanguages.com/wp-content/uploads/2019/10/interpreters.jpg 1200w" sizes="(max-width: 640px) 100vw, 640px" />

Smiling woman interpreting over phone. Smiling woman interpreting via video. Smiling female using an on-site interpreter.

There are several modes of interpreting services available to you. Find out how to choose the best one for you and your clients. […]

CMI Certification Promotes Patient Safety in Healthcare Interpreting

Posted on October 30, 2019 (November 18, 2019) by Missy Kahn

<img width="640" height="336" src="https://certifiedlanguages.com/wp-content/uploads/2019/10/reinhart-julian-d4ZYpoGjUXo-1200x630-1024x538.jpg" class="attachment-large size-large wp-post-image" alt="Woman with headphones sitting in a restaurant studying for her CMI certification" srcset="https://certifiedlanguages.com/wp-content/uploads/2019/10/reinhart-julian-d4ZYpoGjUXo-1200x630-1024x538.jpg 1024w, https://certifiedlanguages.com/wp-content/uploads/2019/10/reinhart-julian-d4ZYpoGjUXo-1200x630-300x158.jpg 300w, https://certifiedlanguages.com/wp-content/uploads/2019/10/reinhart-julian-d4ZYpoGjUXo-1200x630-768x403.jpg 768w, https://certifiedlanguages.com/wp-content/uploads/2019/10/reinhart-julian-d4ZYpoGjUXo-1200x630.jpg 1200w" sizes="(max-width: 640px) 100vw, 640px" />

Woman with headphones sitting in a restaurant studying for her CMI certification

Certified medical interpreters (CMIs) are a hot commodity. Learn more about the National Board’s CMI program now. […]