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The latest news on how CLI is advancing language access and helping organizations quickly connect people to vital services through professional interpreters.

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Call center representatives providing phone support to customers with a non-English language preference through a professional interpreter.
  • Language Services

Why Call Centers Use Telephone Interpretation Services

Your call center agents will no longer have to awkwardly use the French they haven't spoken since 7th grade if...
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Video remote interpreter speaking to a medical professional and patient
  • Healthcare/Medical Interpreting, Language Services

A Buyer’s Guide to the Top Telephone and Video Interpreting Companies in the U.S. 

Organizations looking for telephone or video interpreting services have many established providers to choose from. But choosing the right language...

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Video remote interpreter speaking to medical patient
  • Healthcare/Medical Interpreting

What Questions Should a Hospital Ask Before Hiring an Interpreting Company?

With more than 25 million people in the United States having a non-English language preference (NELP), choosing an interpreting partner...

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  • Interpreters

The Slow Summer Season for Remote Interpreting Is Here. Now What?

How Freelance Interpreters Can Turn Slow Summer Seasons into Opportunities for Growth...
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  • Healthcare/Medical Interpreting

What Should a Hospital Look for in a Video Remote Interpreting (VRI) Vendor?

A video remote interpreting (VRI) vendor allows hospitals to rapidly connect interpreters to deaf, hard-of-hearing, or non-English language preference (NELP)...

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Businessman in blue shirt using laptop with Request for Proposal (RFP) icons on virtual screen.
  • Healthcare/Medical Interpreting

Healthcare Interpreting RFP Best Practices

Today’s healthcare RFPs for remote interpreting services require more than pricing comparisons. Explore the key questions procurement teams and healthcare...
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Two professional international soccer teams play each other at the FIFA World Cup
  • Community/Culture

48 Teams from 48 Countries Will Visit the U.S. for the FIFA World Cup. What Languages Will You Hear?

Starting June 11, the U.S. is set to host the men’s FIFA World Cup, where 48 teams from 48 countries...

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Professional phone interpreter taking a client call
  • Interpreters

Great Interpreting. Bad Audio. Guess What Clients Remember?

Clear, practical steps for phone interpreters to quickly diagnose and resolve audio issues during calls—ensuring smooth communication, minimizing disruption, and...
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Man sitting at his desk smiling. He's holding and looking at two pieces of paper comparing qualified vs. certified interpreters.
  • Healthcare/Medical Interpreting

Why Most Medical Interpreters Aren’t “Nationally Certified” and Why “Qualified” Matters More 

Less than 2% of the medical interpreters in CLI’s network hold a national healthcare interpreter certification. At first glance, that...

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Language Interpreter Community
  • Interpreters

Hard Work or Good Luck? The Secret to Building a Sustainable Interpreting Career

What does it take to build a sustainable interpreting career? Is it sheer elbow grease? A lucky break? The reality...

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Birds-eye view of a community of interpreters mingling.
  • Interpreters

Burned Out & Done with It: How Seeking Community Can Ease Interpreter Burnout 

When you dread the ringing phone, feel irritation bubbling up all the time, are so mentally drained at the end of the day that nothing...

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Director of Language Access Debbie Lesser smiles in front of generic Zoom background during our interview with her about patient safety.
  • Healthcare/Medical Interpreting

4 Signs Your Language Access Program Needs a Safety Check (and How to Strengthen It) 

We recently had the pleasure of having an in-depth discussion with Debbie Lesser, Certified Healthcare Interpreter & Language Access Consultant. Her career spans interpreting,...

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