Call center interpreter services

Multi-lingual call centers deliver better service

People are 72% more likely to buy in their own language.

A team of customer service agents wearing headsets smile as they speak with their call center interpreter services.

Call centers succeed on their performance stats, and CLI is stubbornly dedicated to helping you improve yours.

Hang-ups are the killer of call center KPIs, and the leading cause of hang-ups is a language disconnect. Call center interpreter services help you connect with the 1 in 5 people who prefer to speak in a language other than English.

Think of CLI as an extension of your team. We fill in with language support so you can easily communicate with all your customers.

Our interpreters treat your customers like our customers: friendly, helpful, and attentive. We connect interpreters quickly to help your callers resolve issues on first touch.

The expertise offered makes a huge difference in broaching both language and culture.”

— CLI Customer

Support your customers in the languages they speak

An experienced call center interpreter wearing a headset smiles while paging through a binder.

• Lightning-fast connection times

• Custom data sets for any metrics you’re tracking

• Access to 230+ languages, 24/7/365, gives you full language coverage without hiring bilingual staff

• Pay for the minute

• Agents and interpreters your staff will enjoy working with

Call centers trust CLI.

A Black female freelance interpreter sits in front of her. She's smiling with her chin resting on her hand.

“I have heard nothing but positive comments from my customer service agents. They noticed a difference in service immediately since signing on with CLI. We are thrilled that we made the switch.”
— Operations supervisor,
health insurance provider

67% of customer attrition is preventable if issues are resolved on first contact.

Man using his smartphone to talk to his doctor from home.

“Wow! It is very rare for us to find a vendor whose customer service standards match our own. Few deliver 100% of our expectation for exceptional service.”
— Vice president, regional insurance provider

Are you looking for language support for Centers for Medicare & Medicaid Services (CMS) calls?

We specialize in foreign-language interpreters for CMS call center monitoring.