Multi-lingual call centers deliver better service
People are 72% more likely to buy in their own language.
Call centers succeed on their performance stats, and CLI is stubbornly dedicated to helping you improve yours.
Hang-ups are the killer of call center KPIs, and the leading cause of hang-ups is a language disconnect. Call center interpreter services help you connect with the 1 in 5 people who prefer to speak in a language other than English.
Think of CLI as an extension of your team. We fill in with language support so you can easily communicate with all your customers.
Our interpreters treat your customers like our customers: friendly, helpful, and attentive. We connect interpreters quickly to help your callers resolve issues on first touch.
The expertise offered makes a huge difference in broaching both language and culture.”
— CLI customer
Support your customers in the languages they speak
• Lightning-fast connection times
• Custom data sets for any metrics you’re tracking
• Access to 230+ languages, 24/7/365, gives you full language coverage without hiring bilingual staff
• Pay for the minute
• Agents and interpreters your staff will enjoy working with
Call centers trust CLI
“I have heard nothing but positive comments from my customer service agents. They noticed a difference in service immediately since signing on with CLI. We are thrilled that we made the switch.”
— Operations supervisor,
health insurance provider
67% of customer attrition is preventable if issues are resolved on first contact.
“Wow! It is very rare for us to find a vendor whose customer service standards match our own. Few deliver 100% of our expectation for exceptional service.”
— Vice president, regional insurance provider
CLI are call center experts, helping centers improve their CMS Ratings.
We specialize in foreign-language interpreters for CMS call center monitoring.