How to Submit a Support Ticket
Tickets go directly to Customer Support, a dedicated team of people who have a deep understanding of CLI’s services.
To submit a support ticket:
- Visit certifiedlanguages.com and click Get Support in the top righthand corner
- Or copy/paste the link directly into your broswer: https://clisupport.freshdesk.com/support/tickets/new
- Select issue type from the drop-down list
- Note: You don’t have to create an account or log in to submit a ticket
- Fill in the required information
- Note: Don’t include PHI or PII in your request
- Click Submit to create you ticket. You’ll automatically receive an email with your ticket information.
You can expect to hear from Customer Support within 2 business days.
Customer Support Hours of Operation
The Customer Support Desk will be staffed:
Monday through Friday, 5 a.m. to 5 p.m. PT
Saturdays, 5 a.m. to 2:30 p.m. PT
Information to Include in Your Ticket
In addition to the required fields, please provide as much relevant information as possible in your ticket. Examples include:
- What your concern is
- Date of the incident
- Approximate time and time zone
- Language requested
Attachments
If you need to attach a document, please use the Attachment function located at the bottom of the ticket.
The ticketing system supports the following attachments:
- PDFs
- Outlook emails
- Word documents
- JPEGs
- Excel files
Documents you may need to submit with your ticket:
- Screenshots
- Invoices
- Reports
- Images
Including Additional Recipients
If multiple people need to be included on a ticket response, please add their email addresses in the Description of Incident, and we’ll make sure to include them in all related communications.
Share Your Experience with Us
We’re always open to feedback! A quick survey is included at the bottom of every message you receive from Customer Support. Any and all feedback will help us improve future interactions with you.