Relying on ad-hoc interpreting solutions such as bilingual staff or waiting for an on-site interpreter can create delays, increase liability, and lead to frustrating, inefficient experiences for everyone involved. Certified Languages International (CLI) removes those barriers through MERFi®, our HIPAA-compliant proprietary Video Remote Interpreting platform that quickly connects your team with a qualified interpreter on virtually any device.
Video remote interpreting connects you with professional interpreters through a secure video platform, enabling real-time communication across language differences. Unlike on-site interpreting services that require advanced scheduling and physical presence, remote interpreting provides immediate access to language support whenever you need it.
With CLI’s video remote interpreting services, you gain the visual connection crucial for effective communication while eliminating travel time and costs. The professional interpreters we work with appear on screen within seconds, ready to facilitate clear, accurate conversations between you and your customers or patients with a non-English language preference (NELP).
Video Remote Interpreting (VRI) helps remove barriers to communication when in-person interpreters aren’t available or practical. MERFi combines human expertise with secure, easy-to-use technology, so your team can communicate clearly, confidently, and without delay.
Seeing facial expressions, body language, and visual cues improves understanding, builds trust, and reduces miscommunication especially in high-stakes or sensitive conversations.
Connect quickly with professional, vetted interpreters across hundreds of languages, without the wait times or scheduling challenges of on-site services.
MERFi is built with security and compliance in mind, making it a reliable choice for healthcare, financial services, government, and other regulated environments.
You do not require any special equipment to use MERFi. This browser-based platform works on desktops, laptops, tablets, and mobile devices — wherever communication happens.
Avoid relying on ad-hoc solutions like bilingual staff or untrained interpreters, helping reduce liability while keeping workflows moving.
Use VRI instantly when situations arise, or schedule sessions in advance when planning ahead makes sense.
MERFi gives your organization a reliable, scalable way to support language access without sacrificing speed, security, or quality.
No custom equipment is needed. All you need is a laptop, desktop, smartphone, or tablet with a camera and reliable internet connection. To connect with our video remote interpreting platform, you’ll follow three easy steps:
Enter your access code to sign into the CLI video interpreting web address.
Fill in the requested info and select your language.
Within seconds, a live ASL interpreter appears on screen and facilitates clear, accurate communication between deaf and hearing participants.
Our custom onboarding process simplifies your transition to MERFi with a personal touch and includes:
Your journey begins with an expert who takes the time to understand your unique goals, workflows, and challenges.
We design an implementation plan tailored specifically to your organization’s needs, enabling a smooth technical rollout.
Your partnership includes technical support, regular strategy reviews, and product updates.
We have designed our video remote interpreting services with your needs in mind. They help you solve:
A dropped call during a conversation erodes trust and causes delays. MERFi proactively monitors your network connection, optimizing audio and video to prevent disruptions. If an interpreter’s connection is lost, the platform automatically works to reconnect them to the same session, maintaining continuity.
If a platform is hard to use, teams won’t use it. MERFi features an intuitive interface that simplifies connecting to a qualified interpreter. It has a chat function available in-language for written instructions. Your team will feel tech-savvy and empowered, promoting faster adoption and more consistent use.
Background noise, echoes, or low-quality video can derail communication. MERFi automatically reduces background noise, minimizes speaker echo, and delivers high-definition video and audio quality that exceeds the standards set by the Americans with Disabilities Act (ADA).
Your organization has a unique workflow, brand identity, and technical ecosystem. A generic platform feels disconnected and unprofessional. With MERFi, you can customize the platform with your organization’s logo and branding to build trust. Add staff interpreters as first responders to video requests, as well as experts and family members to the platform, and schedule appointments in advance.
Reduce the risks and frustrations of language barriers with a solution that’s as reliable, professional, and compassionate as your team. Request your free demo today to discover the benefits of MERFi.
A user-friendly interface makes connecting to a video interpreter easy.
Product releases, bells and whistles, and integrations will all have one goal in mind — improving your interpreting experience.
In the event your interpreter drops from your session, MERFi will automatically attempt to reconnect you to the same interpreter.
CLI’s video remote interpreting platform provides around-the-clock access to professional interpreters in 230+ languages, using the audio option within MERFi. The languages we currently offer on video include:
Exceptional communication means an exceptional experience.
Industry terms, expressions, and jargon don’t always translate easily from one language to another. By working with experienced interpreters with specialized knowledge of your field, you can ensure your message is conveyed with precision and clarity.
We make sure that the interpreters we work with aren’t just fluent in a specific language, but are also extensively knowledgeable of industry terminology. Our team selects the right interpreters during onboarding, enabling your business to get the most accurate interpretation possible.
Medical/Healthcare:
From emergency intake and routine medical appointments to complex discharge instructions, MERFi supports clear, compliant patient communication when it matters most
Finance and Banking:
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Education:
Assists parents in understanding their child’s educational progress. Perfect for conferences and individualized education program (IEP) meetings.
Government
Provides equitable access to public services, court proceedings, social services, and more.
Insurance:
Helps claims adjusters conduct more accurate investigations by capturing vital visual context.
Call Centers
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Telecom & Utilities:
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Court & Legal Systems:
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Travel, Tourism, & Hospitality
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Retail & Customer Service
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When evaluating VRI providers, organizations choose CLI for our people-first approach, selection of experienced interpreters, and proprietary technology.
Every interpreter undergoes a rigorous assessment process to evaluate their interpreting skills, linguistic proficiency, and industry knowledge. The interpreters we work with have years of experience, which helps reduce call times, minimize misunderstandings, and lower risk.
CLI isn’t just a provider of interpreter services — we are advocates fighting for the greater good of comprehensive language access. Our team is committed to empowering LEP individuals to make informed decisions about their lives.
Access to language services is a basic human right. That’s why we work to remove language barriers by providing quality interpreters, offering high-touch, customized telephone and video solutions, and supporting legislation that elevates the interpreting industry.
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Testimonial
VRI is ideal when visual cues matter, such as medical consultations, mental health conversations, consent discussions, or any interaction where body language and facial expressions improve understanding.
No special equipment is required. MERFi works on most modern browsers and devices, including desktops, laptops, tablets, and smartphones with a camera and microphone.
Yes. MERFi supports on-demand and scheduled video interpreting, giving you flexibility based on your workflow.
Yes, CLI’s video remote interpreting platform is fully HIPAA compliant and built with the highest security standards. Our platform operates on a private, encrypted network that protects all communication and keeps your sensitive information confidential.
We work with qualified, HIPAA-certified interpreters who are bound by strict confidentiality agreements, ensuring your sensitive information remains protected during every video remote interpreting session.
The cost of video interpreting services varies based on your organization’s call volume and language mix. We charge by the minute for VRI services, eliminating the need for minimum fees or travel expenses associated with in-person interpreters. This pay-as-you-go model makes professional language support more accessible and cost-effective for organizations of all sizes.
VRI services offer a variety of benefits for organizations and LEP, deaf, and hard-of-hearing individuals. Here’s how we can enhance your communications and relationships with clients, customers, or patients.
Experience and Expertise
CLI works with skilled interpreters who have experience in your industry. We specialize in healthcare, insurance providers, financial services, and more.
Save Time
Interpreters are available whenever you need them, usually within seconds. You can quickly connect with remote video interpreters while avoiding the hassle and delays of scheduling on-site interpreting services.
Save Money
Access qualified interpreters without having to hire a full-time team of interpreters.
