Finance & Banking
Professional interpreting and translation services that help financial institutions close communication gaps
Consumers with a non-English language preference (NELP) face language barriers that make it difficult to access and manage financial products. Financial institutions usually offer language support when a consumer opens an account, but that support often drops off during account updates, customer service interactions, and situations like fraud or collections. This inconsistency affects decision accuracy, compliance, and customer outcomes.
Certified Languages International (CLI) helps financial institutions close this gap by offering reliable, consistent interpretation and translation services across a consumer’s financial journey.
Language access can break down in high-stakes moments where accurate communication is critical: loan processing, debt collection, required notices, financial hardship, and disputes.
This means NELP consumers:
The interpreters and translators CLI works with accurately convey financial concepts and terminology, helping consumers understand these critical situations and make informed decisions.
Services are designed for account setup, ongoing support, and high-stakes interactions.
Access fast, reliable phone interpretation whenever you need it to minimize potential misunderstandings. Just dial CLI’s number, request the needed language, and quickly connect with a qualified interpreter.
Telephone interpretation is perfect for unexpected call spikes in your call center, as a backup for your bilingual branch agents, or for languages of lesser diffusion.
Many people prefer the experience of visiting a physical branch to personally interact with staff, especially when opening a new account. CLI offers on-demand and scheduled video remote interpreting (VRI) services through our exclusive MERFi® video platform, connecting you with skilled video interpreters, including American Sign Language.
This involves simple setup with no downloads, specialized equipment, or software installation needed.
CLI’s document translation services are accurate, customized, and timely.
Translated messages, welcome signs, notices, disclosures, and marketing materials demonstrate a dedication to supporting the needs of diverse communities.
| Commication Type: | Best Used For: | Financial Institution Use Cases: | Key Advantages: |
|---|---|---|---|
| Translation Services | Written content that must be accurately converted into another language |
|
Ensures accurate, compliant written communication across languages |
| Phone Interpretation | Immediate spoken communication without visual needs |
|
Fastest way to connect with an interpreter for urgent or high-volume call environments |
| Video Remote Interpreting (VRI) | Situations where visual cues, trust, or complex communication are important |
|
Adds visual context, improves clarity, builds trust in high-stakes financial conversations |
Gaps in language access can create compliance challenges. At CLI, we believe in ensuring equal language access to financial services for all individuals. Our bank interpreting and translation services create an inclusive banking environment where everyone can receive assistance no matter what financial service they need.
Financial institutions manage highly sensitive customer information, and protecting that information is essential in every interaction.
Clear communication helps consumers stay informed when making important financial decisions. Professional interpreters and translators:
Financial institutions must provide transparent communication and comply with federal and state regulations, which may include language access requirements to prevent discrimination allegations.
Regulatory requirements vary by location and organization type, so consulting with relevant authorities is important when offering interpretation services for the first time. CLI helps financial institutions stay compliant and meet these requirements across all interactions.
CLI prepares detailed usage reports that provide visibility into language access trends, including total interpreting minutes, languages requested, and service usage patterns.
These insights help financial institutions better understand and document the communication needs of the communities they serve.
Testimonial
Improve clarity, access, and compliance across every consumer interaction. Talk with CLI today.
The language specialists we work with sign strict confidentiality agreements and follow banking privacy protocols. CLI also institutes a robust cybersecurity policy to help protect data from unauthorized access.
We price both video and telephone interpretation by the minute, and translated documents per word. Request a free quote based on your specific language and service needs.
Each interpreter in our network has been carefully vetted for expertise and experience to uphold our quality standards. We prioritize contracting with interpreters who have at least 2 years of prior interpreting experience and have completed formal training. They are screened against exclusions list monthly and must pass a criminal background check.
CLI provides telephone interpreting services in 230+ languages and video interpreting services in 22 languages, include ASL. This includes widely spoken languages such as Spanish, Mandarin, Vietnamese, Arabic, Russian, and Portuguese, as well as many less commonly requested languages.
For translation services, CLI supports 100+ languages, delivering accurate, high-quality translations of financial documents, customer communications, marketing materials, and more.
