CLI helps insurance organizations reduce compliance risk, avoid costly misunderstandings in claims and coverage, and strengthen member trust through professional document translation services in 100+ languages.
Claims Departments
Claims teams handling multilingual documentation, including forms, instructions, and appeals, as well as member communication during the claims process
Health Plans & Insurance Carriers
Covered entities that handle enrollment and marketing materials, member correspondence and appeals, legal and civil rights notifications, and all other vital documents in compliance with ACA Section 1557, the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and state-specific language access requirements.
Human Resources Teams
HR teams who work with employee benefits, workers’ compensation notices, and health insurance summaries
Insurance translation is most often used for customer-facing and compliance-related documentation that needs to be clearly understood across languages.
Since 1996, CLI has delivered the industry expertise and quality assurance that insurance companies depend on.
The professional translators we work with are native speakers who understand how insurance products, policies, and systems differ across countries. This supports clear translation of coverage details, claims information, and compliance content for members and beneficiaries who are navigating the complex insurance market.
Insurance teams often need to move quickly when supporting claims, member communications, or compliance updates.
CLI provides clear timelines upfront and works with you to deliver translations on schedule. This helps prevent delays in member communication and supports timely compliance with regulatory requirements.
Every translated document is managed by a dedicated project manager and reviewed by two separate linguists — one for translation and one for proofing.
Our translation team follows a multistep TEP process:
Documents are reviewed for accuracy, terminology, formatting, and completeness before delivery. This reduces errors that can lead to member confusion, rework, or compliance issues.
“CLI’s quality assurance review process is the best I’ve ever experienced.”
Our goal is to make document translation as seamless as possible. You’ll receive a file that is fully formatted and ready to publish.
We work with all industry-standard document files, including the Adobe Suite (Photoshop, InDesign, and Illustrator), the Microsoft Office Suite (Word, PowerPoint, and Excel), PDFs, WordPerfect, and Quark.
Ensure your members receive the language access and clear, accurate communications they need. Contact CLI today to learn how our network of insurance translation specialists can support your compliance and communication goals.
We maintain strict security protocols, including signed confidentiality agreements, HIPAA compliance, and secure file transfer systems. We can accommodate specific security requirements for sensitive materials.
A certified translation includes a signed statement attesting to accuracy and completeness. Courts, government agencies, and legal organizations often require certified translations for official documents. We provide this attestation upon request.
Most standard documents are completed within 2–4 business days, depending on the complexity, length, and language pair. Expedited service is available for urgent requests. We’ll provide a specific timeframe with your quote.
Our multistep process includes translation by industry-specific linguists, review by a second qualified translator, and final quality checks for accuracy, terminology, and formatting. This ensures consistently high-quality translations.
Translation rates vary by language and are priced per word. Each project receives a customized estimate. The per-word price includes full TEP (translation, editing, proofreading), basic typesetting, and project management. Additional formatting is charged hourly and quoted upfront.
Contact CLI for Your Insurance Translation Needs
Ensure your members receive the language access and clear, accurate communications they need. Contact CLI today to learn how our network of insurance translation specialists can support your compliance and communication goals.
