Why Choose CLI

Security Is Our Top Priority, and We Exceed the Most Stringent Standards

A satisfied IT safety and compliance officer reads through CLI's data security standards.

Top Tier Compliance

Our Commitment To Comply

CLI is serious about our commitment to comply with national security standards.

Certified Languages International:

A HIPAA-certified ASL interpreter signs for a patient during a telehealth appointment.

Verified Security

CLI’s Data Security Is Independently Verified by Major International Bank Security Audits.

  • CLI maintains current certification for compliance with PCI Data Security Standards
  • We do not document, store, or process any customer data or personally identifiable information (PII)
  • Our corporate offices and call centers have restricted, security-card access only
  • We require mandatory password-protection of all computers
  • Our internal network access is protected by a two-factor VPN authentication, multiple firewalls, and digital certification
  • CLI’s call centers are supervised 24/7, with continual oversight of computer activity
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Monitoring & Security Audits

Contract Interpreters Vigilantly Protect Your Security, and We Ensure It with Security Audits.

  • Each contract interpreter agrees to an extensive criminal background check
  • The CLI interpreter network is screened monthly against exclusion lists, including OIG (Office of Inspector General), System for Award Management (SAM), and OFAC SDN (Office of Foreign Assets Control Specially Designated Nationals and Blocked Persons)
  • Contract interpreters agree to a statement of confidentiality and HIPAA agreement
  • Contract interpreters agree to comply with the Code of Professional Ethics
  • Contract interpreters are expected to work from a private location with no ambient noise. 
  • Contract interpreters may only work on landline phones
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Reliable Service

We Never Miss a Call. CLI Ensures Continuous Service.

  • Each of our call centers are built on a secure infrastructure, equipped with dual entrance fiber builds
  • Calls are routed through reliable U.S. telecom providers to ensure quality audio/video feed and connectivity
  • We maintain mirrored databases on secure internal servers located in Portland, Oregon, and Phoenix, Arizona
  • The geodiversity of our call centers, databases, and interpreters enable CLI to provide uninterrupted service
  • Multiple levels of technological redundancy guarantee utmost reliability
  • Numerous power sources with backup generators guard against everything from power outages to natural disasters
A smiling customer service representative sitting at a desk is ready to take the next call.