You’ll know the name of every member of your team at CLI.
It’s why customers stay with Certified Languages- customer care is our top priority.
We love to hear about the ways that our clients use our interpreting services to enhance their customer service, expand their business, cultivate relationships, and facilitate communication with their diverse customers.
“With CLI, your employees are as easy going, customer-centric as the management. Thank you for providing our members the excellent service they deserve.”
– Joel K., Sr. Operations Support Specialist Wellcare Health Plans, Inc.
“You all did a magnificent, awesome job. High Fives all around to you and your staff. We are very pleased to know that Certified is a preferred Presbyterian vendor.”
– Patrick M., Presbyterian Healthcare Services
“I can honestly say that I never worry about quality issues with CLI. Anything I’ve ever approached you with has been dealt with fairly and professionally. You and your team definitely set the bar for me.”
– John W., Procare, Inc.
“CLI provides excellent customer service. When calling CLI, my questions are answered immediately and with a great attitude. I never feel like I am inconveniencing staff.”
– Lisa A., Senior Management Analyst, Federal Government
“CLI provides much better customer service than our previous interpretation vendor.”
– Tom K., Information Management Company
“Last week one of our reps mentioned that we did a great job in selecting a new language provider. After that, at least five or six other reps vocally chimed in and agreed. They all mentioned that the CLI team is courteous, professional, and very focused on the customer.”
– Alice P., Operations Manager, National Insurance Provider
“I want to take a moment to say what an exceptional job your interpreter did. He managed a stressful situation exceptionally well. All CLI interpreters are terrific!”
– Gene N., National Insurance Provider
“Let me reiterate how pleasant it is working with CLI and your understanding of the relationship we want to build moving forward with our other divisions.”
– Karina R., Head Sourcing Consultant, National Insurance Provider
“This week I had three staff members tell me how helpful the Certified staff have been. Thanks very much for all of this help — you help us do what we need to do.”
– Mary M., Mercy Iowa City
“I have heard nothing but positive comments from my customer service agents. They noticed a difference in service immediately since signing on with CLI. We are thrilled that we made the switch.”
– Katherine S., Operations Supervisor, Health Insurance Provider
“I just finished using an interpreter regarding a consumer finance issue revolving around fraud. He was SUPERB. We use your service all the time and all your agents are excellent, but he REALLY did a great job and I want to make you aware. Thank you!”
– Catherine S., Fraud Investigator, Citizens Bank
“I just called and got a Spanish interpreter and he is absolutely amazing! It was a pleasure working with him and he made it absolutely painless. It was a difficult situation, but your interpreter made it easy. He went above and beyond the call of duty. Thanks!”
– Kenneth K., Claims Representative, National Insurance Provider
“You guys have been great! Your customer service is also refreshingly responsive. Our staff has been very pleased with your services.”
– Gretchen H., Columbia County Health & Human Service
“Wow! We tell our vendors how important their service delivery is to us, since they are an extension of [our company], but few deliver 100% of our expectation for exceptional service.”
– Simon F., Vice President, Regional Insurance Provider
Give Us a Try
Find out why CLI’s clients and partners are so satisfied with their professional language services. Get in touch to arrange a test call with an account executive today.