CLI has been providing world-class interpreting services for almost 20 years.
We love to hear about the ways that our clients use our interpreting services to enhance their customer service, expand their business, cultivate relationships, and facilitate communication with their diverse customers.
Here’s what just some of our trusted clients are saying about us.
“With families, the saying goes that the apple does not fall far from the tree. With CLI, your employees are as easy going, customer-centric as the management. Thank you for partnering with WellCare to assist us in providing our members the excellent service they deserve.”
– Joel K., Sr. Operations Support Specialist Wellcare Health Plans, Inc.
“I can honestly say that I never worry about quality issues with CLI. Anything I’ve ever approached you with has been dealt with fairly and professionally. You and your team definitely set the bar for me.”
– John W., Procare, Inc.
“We are very happy with the relationship we have with CLI. Our interpreter connect times have improved, as has our ability to access languages of limited diffusion. Additionally, CLI provides much better customer service than our previous interpretation vendor.”
– Tom K., Information Management Company
“I want to take a moment to say what an exceptional job your interpreter did. He managed a stressful situation exceptionally well. All CLI interpreters are terrific, but I thought I’d take the time to acknowledge this one individual and say thank you for your great service!”
– Gene N., National Insurance Provider
“This week I had three staff members tell me how helpful the Certified staff have been. Thanks very much for all of this help — you help us do what we need to do.”
– Mary M., Mercy Iowa City
“I just finished using an interpreter regarding a consumer finance issue revolving around fraud. He was SUPERB. We use your service all the time and all your agents are excellent, but he REALLY did a great job and I want to make you aware. Thank you!”
– Catherine S., Fraud Investigator, Citizens Bank
“You guys have been great! Your customer service is also refreshingly responsive. Our staff has been very pleased with your services.”
– Gretchen H., Columbia County Health & Human Service
“You all did a magnificent, awesome job. High Fives all around to you and your staff. We are very pleased to know that Certified is a preferred Presbyterian vendor.”
– Patrick M., Presbyterian Healthcare Services
“CLI provides excellent customer service. When calling CLI, my questions are answered immediately and with a great attitude. I never feel like I am inconveniencing staff — it feels like they are pleased to have my business.”
– Lisa A., Senior Management Analyst, Federal Government
“Last week one of our reps mentioned that we did a great job in selecting a new language provider. After that, at least five or six other reps vocally chimed in and agreed. They all mentioned that the CLI team is courteous, professional, and very focused on the customer. We have been very pleased with the level of service you have been providing.”
– Alice P., Operations Manager, National Insurance Provider
“I just called and got a Spanish interpreter and he is absolutely amazing! It was a pleasure working with him and he made it absolutely painless. It was a large finance deal and the customer spoke no English. It was a difficult situation, but your interpreter made it easy. He went above and beyond the call of duty. Thanks!”
– Kenneth K., Claims Representative, National Insurance Provider
“I have heard nothing but positive comments from my customer service agents. They noticed a difference in service immediately since signing on with CLI. If your other prospective clients are smart, they will accept your proposal. We are thrilled that we made the switch.”
– Katherine S., Operations Supervisor, Health Insurance Provider
“Wow! It is very rare for us to find a vendor whose customer service standards match our own. We tell our vendors how important their service delivery is to us, since they are an extension of [our company], but few deliver 100% of our expectation for exceptional service.”
– Simon F., Vice President, Regional Insurance Provider
“Let me reiterate how pleasant it is working with CLI and your understanding of the relationship we want to build moving forward with our other divisions.”
– Karina R., Head Sourcing Consultant, National Insurance Provider
Why Choose CLI?
When you contract with CLI, you get quality with your service.
A few reasons why companies choose CLI for telephone interpreting services:
- On-demand services — no scheduling needed
- Exceptional customer satisfaction
- HIPAA compliant, Privacy Shield certified, and Joint Commission compliant
- Customized solutions
- Free, customized reporting and detailed call analytics
- Friendly, 24/7 customer support
Give Us a Try
Find out why CLI’s clients and partners are so satisfied with their professional language services.
Get in touch to arrange a test call with an account executive today!
To learn more or get started, request a free quote or give us a call.