Business Interpreting Services

Live Interpretation Support for Customer Service, Operations, and Global Business​

Helping Your Business Communicate Without Limits

Effective communication is essential for businesses to leverage opportunities, maintain good working relationships, and boost growth potential. That’s why Certified Languages International (CLI) proudly offers professional telephone and video interpretation and translation services to support your company’s success.

We work with a network of qualified, always-available interpreters in 230+ languages and translators in 100+ languages. Each interpreter we work with goes through a strict onboarding process that includes background checks and passing a language proficiency and interpreter skills assessment.

A loan officer signs two new clients with the help of an interpreter.

When Do Businesses Use Interpretation Services?

Interpretation services help companies communicate effectively with multilingual customers, employees, and partners across global markets.

These services:

How to Choose the Right Interpretation Modality for Your Business Needs

Just like your business, interpretation isn’t a one-size-fits-all service. Some interactions don’t require the same level of support as others. The right choice depends on how complex the conversation is, how quickly you need access, and whether visual cues matter.

This framework can help you determine what fits best.

Situation

Best Interpretation Modality

Why

Group meetings or trainings

Video

More complex dynamic, visual access improves the interpreter’s ability to manage multi-speaker conversations

Phone- or call center–based conversations

Telephone

Two-way conversations, quickly conference in interpreter or customer, minimal interruption to established workflows

Vital documents, employee manuals, evergreen documents, consent forms

Document translation

Structured translation, editing, and proofing process ensures documents are accurate

How to Access Business Interpretation and Translation Services

CLI’s services are easy to access with minimal setup. In fact, most business can use the technology they already have on hand.

Live Telephone Interpretation

CLI’s live telephone interpretation services are available 24/7/365 in 230+ languages. 

Access is simple — call CLI, tell the agent what language you need, provide them with any necessary information, and get connected in seconds. 

Telephone interpreting is on demand, but you can also schedule in advance for known touchpoints, like conference calls and team huddles.

Live Video Interpretation

We make it easy to access VRI (video remote interpreting) with our secure and exclusive MERFi® platform. Use MERFi from any internet-enabled device. Just sign in through our secure URL, fill in any required information, and choose the language you need. In seconds, you’ll be connected with a skilled video interpreter.

As with telephone interpretation, video interpretation can be scheduled in advance as needed.

Business Document Translation Services

CLI works with a network of skilled translators to offer professional translation in over 100 languages. Submit your project to our translation team and get a free quote.

Ready to get started with Certified Languages International? Let’s Talk.

Female call center agent wearing headset and sitting next to her male colleague at her workstation. She is happy because she just used telephone interpretation services.

Who Uses CLI for Business Interpretation?

CLI provides the interpretation expertise that helps companies communicate effectively with customers, employees, and partners across all languages, industries, and business contexts.

What Are the Benefits of Business Interpreter Services?

Professional business interpreting services make services more accessible and inclusive. Live human interpretation helps:

Build New Customer Pipeline

Gain new customers in different languages without hiring additional bilingual staff.

Support Workforce Communication

Expand your employee hiring pool and cut down on confusion and rework by ensuring staff are informed and properly trained.

Boost Your Operational Efficiency 

Keep your queue flowing and avoid costly delays when language needs spike. 

A video interpreter relays instructions for help with a business plan to a customer in ASL.

Why Choose CLI for Business Interpreting?

A partnership with CLI benefits your business in multiple ways. We focus on delivering interpreting services that work seamlessly within your operations — not slow them down.

Count on CLI for Expert Business Interpretation and Translation

When language differences can stand between your business and its full potential, CLI is here to bridge the gap. Our language services help organizations like yours build stronger customer relationships, access new revenue opportunities, and operate with confidence in a competitive hiring marketplace. To get started, request a quote or contact us to learn more about how we can support your communication goals.

Language Interpreter Community

Frequently Asked Questions

How Do You Protect Sensitive Business Information?

All interpreters we work with sign strict confidentiality agreements and are bound by professional codes of ethics to protect your proprietary business information and client data. Additionally, we adhere to strict information security measures and have independent audits of data security that confirm our compliance with various security standards.

Yes. The live interpreters we work with are available 24/7/365, making it easy to accommodate international meetings regardless of time zone or geographical differences.

Yes. Interpreters are qualified and regularly work with complex business vocabulary, including financial terms, technical specifications, and industry jargon.