How to Connect with a Phone Interpreter

Follow these simple steps to connect with a professional interpreter quickly and efficiently.

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Connect with a Phone Interpreter

1.  Dial your proprietary number or (800)–225–5254)
   
2. When the operator answers, provide:
   • If you need a third-party dial-out
   • Your customer code
   • The language you need
   • Any additional custom call requirements (if applicable)

3. The operator will locate an interpreter and connect you promptly.

General Tips for a Successful Call

• If you don’t know what language you need, ask! Our operators are trained in language identification.
• In the rare event you cannot access services via your proprietary number or our main line, use our alternate number: (503) 484–2425
• If the interpreter disconnects during your session, press 9 to reconnect to the CLI call center.
  

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Third-Party Dial-Out Recommendations 

• If you need the operator to dial a third party, let them know before the interpreter is connected. You’ll need to provide the number to the operator.
  
• Once the interpreter joins, you can tell the interpreter who to ask for.
  
• Before dialing out to the third party, relay the message the interpreter should share if voicemail is reached.
  
• To add a third party after the interpreter is already on the line, press the pound sign (#).