FAQs: Billing and Reporting
How do I pay my account set up fee?
You will receive an email from Certified Languages International no-reply@invoiced.com.
Click the blue View and Pay Invoice button in the email to open your invoice in the payment portal. Enter your email address and follow the prompts to pay your set up fee.
How do I pay my invoice?
Payments can be made quickly and securely through our customer payment portal, Invoiced.com. You will receive payment links via an email you will receive from no-reply@invoiced.com.
These payment links will direct you to your company’s account page. From there, you can view your account balance, open invoices, and transaction history. The portal allows you to pay via ACH transfer or credit card, set up autopay if desired, and save payment methods for future use.
If you are not yet set up on the payment portal and would like access, please contact our billing department at billing@certifiedlanguages.com. Customers can also pay invoices outside of the portal by check or ACH if preferred. We will provide details upon request.
Where can I see how many minutes our account has been used this month?
To view how many minutes your account has used at any given time, log in to our reporting portal.
Click Forgot your password? if you need to reset your password. Your username is the email address you provided during account setup.
Once logged in:
- Navigate to the Reports tab
- Select Customer Detail Report – Phone and/or select Customer Detail Report – Video
- Select the format you’d like the report in (view on screen, PDF, or Excel)
- Select the date and time range you’d like to view
- Click the green Go button
The system is updated in near real-time; however, it may take up to 24 hours to register each order. If you have any questions about the reporting portal, contact us at reporting@certifiedlanguages.com.
To change or add a contact, reach out to your account manager or the Customer Success Team.
How do I change the billing info gathered?
If you’d like to change the billing information gathered at the start of each call, reach out to your account representative or Customer Success at customersuccess@certifiedlanguages.com or (800) 362–3241, ext. 7, and we’d be happy to help.
Changes are typically reflected within 1–2 business days.
I haven’t received my invoice. What should I do?
Invoices are generated on the 5th business day of each month. Paper invoices are mailed the next business day, while electronic invoices are emailed the same day invoices are generated. If you don’t see an email from us, check your spam folder. Make sure to mark donotreply@certifiedlanguages.com as a safe sender!
If your invoice hasn’t reached you via email or by mail, please reach out to our billing department at billing@certifiedlanguages.com or (800) 362–3241, ext. 5, and we’d be happy to help.
What is my billing rate per minute?
You can find your rate per minute for both phone and video in your signed master service agreement.
How do I access the billing and reporting portal?
You can access our client billing and reporting portal here: https://reports.certifiedlanguages.com/ReportWeb/Account/Login.aspx
There is also a login link in the upper right corner of our website at www.certifiedlanguages.com.
Click Forgot your password? if you need to reset your password. Your username is the email address you provided during account setup.
The system is updated in near real-time. If you have any questions about the reporting portal or need help troubleshooting, please contact us at reporting@certifiedlanguages.com.
*Is it possible to add another user to the billing and reporting portal?
Of course! If you’d like another to have access to your organization’s reporting portal, reach out to the Customer Success team. They will need the name and valid email address of the individual.
Once we enter them into our system, they’ll receive an email from donotreply@certifiedlanguages.com with their credentials and instructions on how to log in.
Please note that they’ll be able to see all reports and billing information.
Why do I have a cancellation fee on my invoice? What’s it for?
If you have a cancellation fee on your invoice, it’s likely related to a prescheduled call. If a member of your organization scheduled an interpreter and either did not cancel the call within 24 hours of the scheduled time or did not show up for the session, a small cancellation fee equal to 30 minutes of interpreting services will be applied to your invoice. The cancellation fee covers administrative costs as well as the interpreter’s time.
The cancellation fee is only applied if an interpreter was assigned to the call. If we were unable to secure an interpreter for the request or the interpreter failed to show, the minimum fee will not be applied.
