FAQ

Frequently Asked Questions

Have questions about our interpreting services? We have answers. And if you don’t see something you’re looking for, just ask. We’re happy to help.

What kind of insurance coverage do you carry?

CLI carries comprehensive insurance coverage that includes general liability insurance that extends to all employees and subcontractors, an additional $5 million umbrella policy, auto insurance, workers’ compensation insurance, and errors and omissions insurance. Our professional liability insurance extends to contingent bodily injury and property damage. Additionally, our policy extension includes broad 3rd party privacy protection, data restoration coverage, technology security and extortion coverage, and privacy breach protection. All of CLI’s insurance coverage is applicable to world-wide exposures for claims brought in U.S. Courts.

How does CLI protect our organization from exposure to legal risk?

It is critical to ensure that the clients we serve are protected from the types of risks associated with interpretation and translation services. To that end, CLI would be happy to furnish a copy of its comprehensive insurance certificate upon request, which verifies that we offer extended coverage, obviating any potential exposure to your organization to unnecessary risk.

Conversations with our clients/patients are highly confidential. How do we know that this information remains private?

CLI recognizes that privacy is a top priority. We adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), CLI is registered with the U.S. Department of Commerce’s Privacy Shield program, we have a current PCI DSS Certificate of Compliance, and we are fully compliant with standards set by national healthcare accreditation organizations — including the Joint Commission and DNV Healthcare. For your security, all interpreters are bound by strict confidentiality and non-disclosure agreements, and an enforced Code of Ethics.

If you have any questions about our Privacy Policy, please feel free to contact us via email or write to us at:

Confidentiality Matters
c/o Certified Languages International 
4800 SW Macadam Avenue, Suite 400 
Portland, OR 97239 USA

Where is your company located?

All CLI offices and call centers are located in the United States. CLI’s corporate headquarters and primary call center are located in Portland, Oregon. We also operate a second call center in Phoenix, Arizona.

What do I need to do to begin using your telephone interpreting services?

All you need is a signed Service Agreement in place, so that your account is set up in our system.

What equipment do we need to utilize your video interpreting services?

All you need is a computer, laptop, tablet, or smartphone with Internet access and a web cam. Many organizations are able to use their current infrastructure and hardware.

Do we need special phones to access an interpreter?

No, CLI’s interpreters can be accessed from any phone. However, we do offer splitter sets that work with all digital phone systems as well as dual handset phones. These products allow our clients and their Limited English Proficient (LEP) customer to have their own handset in face-to-face encounters.

How does CLI structure pricing for interpreting services?

CLI charges by the minute for all languages. The price per minute is based on volume of estimated minutes per month and language breakdown.

Our company is in need of scheduled as well as instant telephone interpreting services – is this something CLI provides?

CLI operates 24/7/365 — we are always available with live-answer operators and professional interpreters to take your call.

What hours does CLI operate?

CLI operates 24/7/365 — we are always available with live-answer operators and professional interpreters to take your call.

What industries does CLI serve?

CLI services all major industries including: Insurance (home, auto, life, health, etc.), Healthcare, Finance/Banking, Call Centers, Retail, Customer Service, Travel, Tourism, Hospitality, Telecommunications, Utilities, Education, Government, Legal Systems, Courts, and more. Learn about our expertise in various industries >