Over-the-Phone Interpretation
Human-powered telephone interpretation from professional interpreters — available 24/7 in 230+ languages.
Language barriers can increase risk, slow resolution, and erode trust, which makes clear communication critical in every interaction. While on-site interpreters can help, they aren’t always immediately available, and relying on untrained bilingual staff can lead to costly misunderstandings.
Certified Languages International (CLI) provides fast, reliable telephone interpreting services that help you communicate clearly, confidently, and compliantly — anytime, anywhere.
As a leader among phone interpreting companies, CLI helps you choose the right interpreting solution for every situation. While video remote interpreting (VRI) is ideal for conversations where visual cues are essential, phone interpreting is the best choice when visual context won’t improve accuracy, the conversation is brief, or the encounter is audio-based.
Phone interpreting is ideal for:
How It Works
Simply dial CLI’s number, answer a few questions, and you’ll be connected with a qualified interpreter. Here’s how the process works:
Dial CLI’s phone number. CLI’s operators answer within seconds.
The operator will ask what language you need. If you’re not sure the operator can help you. CLI offers interpreters in 230+ languages.
The operator will gather your call information while CLI’s system locates an available interpreter. Let the operator know if you need a third-party dial-out.
The operator will connect the interpreter to your call. The operator will then disconnect from the line and your conversation can begin.
CLI interpreting services are available 24 hours a day,
7 days a week, so we’re always here to take your call. Connect with your customers or patients with meaningful, clear, and effective communication.
Our telephone interpreting service is fully HIPAA-compliant and secure. You can confidently handle sensitive conversations, knowing that every call is private.
You can schedule interpreters in advance to seamlessly integrate language support into your appointments and meetings. This approach is ideal for less common languages, recurring appointments, or special requests, such as interpreter gender preferences.
When urgency matters, our proprietary platform connects you to a qualified interpreter within seconds. With 24/7/365 availability, expert language support is always just a phone call away, no matter your time zone or industry.
Relying on unassessed bilingual staff can lead to costly errors and increase liability. Working with professional, vetted interpreters ensures accuracy and reduces risk in every conversation.
Access accurate and complete phone interpretation without the minimum fees or travel costs associated with scheduling on-site interpreters. Our pay-as-you-go model makes professional telephone interpreting services an efficient and budget-friendly solution for organizations of all sizes.
Language barriers can be frustrating for individuals with a non-English language preference (NELP). CLI’s telephone interpreting services allow everyone to speak their preferred language. This flexibility leads to more comfortable, positive experiences and ensures customers get the care or services they need.
If you have a telephone — landline or mobile — you can use our service. This universal compatibility makes it the perfect solution for in-the-field personnel, high-volume call centers, and any situation where technology may be limited or a quick connection is the top priority.
CLI’s telephone interpreting services are backed by professionals with deep, working knowledge of your industry’s specific terminology, protocols, and privacy requirements.
CLI stands apart from other phone interpreting companies by combining a world-class network of professional interpreters with client partnership. We provide a seamless, secure, and supportive experience designed to make your job easier and your communications clearer.
The interpreters we work with undergo a proficiency assessment to ensure you get connected with the highest quality professionals. All contract interpreters in our network are HIPAA certified and agree to strict confidentiality and nondisclosure agreements.
From our personalized onboarding and customized implementation to our 24/7/365 customer support, we act as an extension of your team.
CLI’s proprietary platform is built for speed and reliability. It handles massive fluctuations in usage, seamlessly supporting high call volumes and sudden demand spikes.
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CLI has professional interpreters in 230+ languages, and our specialty is languages of lesser diffusion. With 24/7 availability and lightning-fast response rates to requests for rare languages, your trust is well-placed with CLI. Our automated call routing ensures your LEP customers talk to someone in their language as fast as possible.
CLI will build a dedicated team to support your organization, including project management and quality assurance. This team will craft a plan just for you, based on our experience supporting organizations in highly regulated industries. We also closely track language access laws across the country and keep you in the loop to make sure you’re compliant.
You pay by the minute — whether your demand is consistent, dips, or spikes. You can access our interpreters from your existing devices, so there’s no overhead.
CLI’s technology is nimble and positioned for scaling. And our vast pool of interpreters are there for you on demand, with no scheduling needed.
Yes, CLI’s technology is nimble and designed for scale. And the vast pool of interpreters we work with are there for you on demand, with no scheduling needed.
