How to Preschedule a Phone Interpreter

Follow these simple steps to schedule professional interpreters for appointments or languages of limited diffusion.

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1. Contact CLI by calling your usual number or emailing us at orders@certifiedlanguages.com. 
2. When the operator answers, provide:
   • All required billing info, including your customer code
   • Date, time & time zone for the scheduled call
   • Estimated call duration
   • Language needed
   • Contact name & phone number to reach you directly for confirmation of secured interpreter
   • Nature of call (i.e., medical consent forms or court proceeding)
   • Any interpreter requests (i.e., a specific interpreter, gender, or industry expertise)
3. You will be given a reference number for the scheduled appointment
   • The reference number (alphanumeric code, 13–14 digits) will be required at the time of your appointment.
4. Please inform our customer service rep if there is a date/time by which you need to be notified in the rare instance that we’re unable to fill the request. Once CLI secures an interpreter, we will send you a confirmation via email or phone.
5. Call CLI on the scheduled day and time, and provide the reference number. You will then be connected to the scheduled interpreter.

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Tips for Scheduled Interpreter Calls

Language Availability

• Interpreters are available in 230+ languages.
• All languages can be requested for scheduled appointments.

Scheduling and Lead Time

• Please allow 1–2 weeks’ advance notice when possible to help us secure an interpreter in your requested language.
• Each scheduled call receives a unique reference number (different from your customer code). You’ll use this number to connect to your assigned interpreter.

Billing Information

• All scheduled calls are billed at a 30-minute minimum.

Cancellations

• To avoid a cancellation fee, cancel at least 24 hours before your scheduled appointment.
• If no interpreter has been assigned at the time of cancellation, the 30-minute fee does not apply.

Interpreter Standby and Call Duration

• Your interpreter will remain on standby for up to 30 minutes after the scheduled start time.
• Please keep the interpreter on the line for the full duration of your appointment, as needed.

If You Get Disconnected

• Call back as soon as possible.
• Provide the same reference number to be reconnected to your scheduled interpreter.
• If the interpreter unintentionally disconnected or is released, they may not be available again within the same timeframe.