FAQs: Troubleshooting

What if my interpreter disconnects before the call is over?

If the interpreter disconnects for any reason but your call is still active, press 9 to be directed back to the CLI call center. Returning calls are prioritized over new inbound customer calls. The order details will also follow your call, so you won’t need to provide your billing information a second time.

What if my call disconnects?

Please dial (800) 225–5254. If you have your interpreter code from the previous session, please provide it to the operator along with any other identifying information needed. Efforts will be made to reconnect you with the same interpreter, however availability is not guaranteed.

I don’t see the language I need. What should I do?

If you don’t see the language you need, reach out to the Customer Success Team or your account manager. We’re always working to add languages of limited diffusion to our language list based on client needs.

Don’t see the answer to your question? Email us at customersuccess@certifiedlanguages.com. We are here to help!