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MERFi Masterclass II: Scheduling with MERFi


Question 1: What do I do if my interpreter doesn’t show up?

*Answered Live*

Please reach out to the CLI scheduling team via email orders@certifiedlanguages.com or phone 877-444-0206 and they can assist. You can also rely on the on-demand options to connect to an interpreter and deliver language services to your client. If you are outside of VRI hours of operation, please connect through the call center.

Question 2: How far in advance do we need to schedule a video call so CLI has time to schedule and coordinate on CLI’s end?

*Answered Live*

CLI requires scheduled orders to be placed at minimum of 24 hours in advanced. We do our best to secure a video interpreter up to 24 hours before your appointment, but if we are unable to do so, we will send a notification to the email address you provided when you submitted the request for a scheduled interpreter.

Question 3: When and how will I be notified if my pre-schedule can’t be fulfilled?

*Answered Live*

We do our best to secure a video interpreter up to 24 hours before your appointment, but if we are unable to do so, we will send a notification to the email address you provided when you submitted the request for a scheduled interpreter.

Question 4: What if I need to change anything on my request?

*Answered Live*

At this time, to make changes to the scheduled date & time, you will need to cancel and resubmit your request. If you need to make changes to the expected duration or special instructions included with the request, please reach out to the CLI scheduling team via email orders@certifiedlanguages.com or phone 877-444-0206.

Question 5: I’d like to see a direct link in the email once the appointment is scheduled. It would be much more efficient for the user.

*Answered Live*

There are two ways to initiate your Scheduled Video Call at the scheduled date and time of your call.

Through your confirmation email:

  • Open your confirmation email.
  • Click “Connect directly to your scheduled appointment by clicking this link.”
  • You’ll be taken directly to your session.

Through the MERFi platform:

  • Log in to the MERFi platform.
  • Click “Have a prescheduled call reference code?” at the top of the home page.
  • Enter your reference number (located in your confirmation email) and click Find.
  • Click Connect to begin your session.
  • Click Close to return to the “Billing” screen.

Question 6: Do you have education resources for me to send to employees about the prescheduling option?

*Answered Live*

Yes! The user guide contains written instruction on Scheduling an Audio or Video Call, and written instruction on Connecting to your Scheduled Call. In addition, we have put together a one-sheet with the use cases and best practices covered during the call, and a few extra!

Question 7: Are we able to connect a third party to the session?

*Answered Live*

Absolutely! Once connected to a prescheduled call, you have access to all features available when placing an in-call screen. For information about adding a guest, watch MERFi Masterclass I: From Basics to Power User or visit the MERFi Support Hub for printable instructions.