MERFi Support Hub

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FAQs: Accessing your Account

I forgot my access code. What do I do?

If you forget your access code, please contact your organization’s VRI admin or the primary contact on your CLI account.

If you don’t know who this is, contact us at or (800) 362–3241, ext. 7, and we’d be happy to help.

For security purposes, you will be asked for your organization’s CLI customer code — the letter or number combination that you give CLI any time you call us.

Can I change my access code?

Yes! Account admins can change the access code at any time through the MERFi portal.

If your organization doesn’t have an admin account, the primary contact on the account with CLI can contact our support team at or (800) 362–3241, ext. 7, and we’d be happy to help.

If you’re unsure who the primary contact is, ask your manager, or get in touch with our support team, and we can let you know who you need to talk to.

What do I do if I have problems logging in?

Double-check that you’ve entered your access code correctly. The access code is case sensitive and specific to your organization or location.

If you’re still having problems, email us at, or give us a call at (800) 362–3241, ext. 7, and we’d be happy to help.

Additional Questions?

View and download all MERFi support documents by visiting the MERFi support hub:

Need to contact CLI?