Healthcare organizations are increasingly reliant on language service providers (LSPs) to ensure effective communication with patients who have limited English proficiency (LEP). While these services are federally required, the burden of covering the cost often falls on physicians. Opting for low-cost interpreting services may seem like a cost-saving measure but can result in miscommunication, medical malpractice, and compliance issues. Kristin Quinlan, CEO of Certified Languages International, highlights the importance of selecting a qualified LSP that prioritizes quality, efficiency, and regulatory compliance to avoid higher long-term costs and risks.
