The benefits of using an interpreter aren’t limited to patients with limited English proficiency (LEP) — healthcare providers reap significant benefits as well. If a patient declines an interpreter, the provider still has the right to request an interpreter to ensure they can accurately understand and relay medical information, meet evolving laws and regulations, and mitigate legal risk and liability. In this article, Kristin Quinlan, CEO of Certified Languages International, offers actionable advice to help providers reduce risk and ensure that they can communicate effectively with the patients they serve.
