Many large hospitals have a team of dedicated, in-house interpreters. With the diversity of languages spoken in the U.S. continuing to grow, it can be challenging to support patients in every language while managing in-house interpreting resources. In this article, Kristin Quinlan, CEO of Certified Languages International, dives into how leading-edge healthcare organizations are adopting a hybrid interpreting model by using a virtual interpreter call center and outlines the numerous benefits offered to both staff and patients when hospitals take advantage of having a language services partner.
