Why CLI Built Its Own Video Platform 2023

After three years of internal development and a decade of offering interpreting services on other companies’ video platforms, Certified Languages International launched its own proprietary video interpreting platform called MERFi (Mobile, Easy, Reliable, Fast Interpreting). “We needed a tech platform that was more nimble, flexible, easier to use and built for interpreting in mind,” said CLI CEO Kristin Quinlan about MERFi. Device-agnostic and designed to easily integrate with telemedicine platforms, MERFi harnesses technology to simplify language access for every industry that needs to quickly connect with limited English proficient customers.

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Healthcare systems can get the best of both worlds (the efficiency of remote + the personal touch of on-site) by setting up an internal call center for staff interpreters.
CLI fosters a vibrant culture emphasizing communication. Offering interpretation over phone and video, they adapt, support, and empower their diverse workforce, during highs and lows.
In 2024, expect shifts in language needs, a continued focus on health equity, and more conversations swirling around AI in interpreting.