A pharmacist and patient look at an iPad together.

The Role of Language Proficiency Assessment in Improving Pharmacy Patient Communication

Offering multilingual care to patients isn’t as simple as hiring a bilingual employee to accurately convey information to staff and patients, as healthcare communication involves complex medical and pharmaceutical terminology. CEO of Certified Languages International, Kristin Quinlan, outlines what steps healthcare organizations should take to successfully speak to patients in-language, including the value and importance of having bilingual staff tested and verified by a third party.