Each year, the Centers for Medicare and Medicaid Services (CMS) conducts test calls to verify health plans’ delivery of services for Medicare beneficiaries. With plans requiring adequate language services for limited English proficient (LEP) beneficiaries, accurate and timely language assistance remains a central component of these test calls. In this article, Kristin Quinlan, CEO of Certified Languages International, outlines how implementing an effective strategy, training, and partnership with a trusted language services provider can ensure that health plans avoid common obstacles and are prepared to successfully handle CMS test calls.
