How to Speak Your Customers’ Language and Remove Barriers to Borrowing

Navigating financial decisions in the U.S. proves especially difficult for millions of residents with limited English proficiency (LEP). LEP speakers are often blocked from accessing crucial banking services and financial information, such as business hours, loan terms, checking account options, and more. In this article, Kristin Quinlan, CEO of Certified Languages International, outlines how financial institutions can manage risks, minimize misunderstanding, and reduce barriers to better attract and serve the LEP community.