With 1 in 5 people speaking a language other than English at home, businesses and organizations are facing increased pressure to be adaptable and enhance customer service by implementing language access plans to maintain compliance with language access laws. In this article, Kristin Quinlan, CEO of Certified Languages International, covers what these entities need to understand about consumers’ legal rights and protections when it comes to providing language services and outlines key steps that can help organizations create realistic language access plans that embrace all customers, regardless of the language they speak.
