An experienced video remote interpreter smiles on a video call at their desk.

How Video Remote Interpreter Services Enhance Communication

As organizations aim to serve increasingly diverse populations across languages and cultures, video remote interpreting (VRI) has emerged as an essential communication solution. VRI services provide instant visual access to interpreters. Visual cues combined with accurate language interpretation promote enhanced understanding between all parties.

Get access to on-demand & scheduled video interpreting in seconds with CLI

What Is Video Remote Interpreting?

Video remote interpreting provides on-demand access to an interpreter via high-quality video and audio feeds from any internet-connected device. This gives organizations that interact with limited English proficient (LEP) individuals convenient access to interpreters, allowing them to communicate with patients, clients, or customers across languages.

When you partner with CLI, getting connected is easy. Simply enter your access code into CLI’s web-based platform, choose your language, and an interpreter will appear to facilitate communication. There’s no need to schedule appointments in advance or coordinate travel for in-person interpreters. Just log in and connect for interpreter support in seconds.

Key Features of VRI Services

At Certified Languages International, we offer video remote interpreter services in over 20 spoken languages and American Sign Language through our MERFi platform. Key features include:

  • Access video interpreters on-demand or through pre-scheduled appointments
  • User-friendly interface across devices
  • Clear audio/video optimized for interpretation
  • Reduced background noise
  • Encrypted, HIPAA-compliant platform
  • Ability to add remote participants to sessions
  • Customizable with brand imaging
  • Automatic reconnection if the video call drops

This combination of accessibility, flexibility, reliability, and personalization allows organizations to provide professional language services at a fraction of the cost of maintaining full-time, in-house multilingual staff.

How Does Video Interpreting Differ from In-Person Interpreting?

In-person interpreting requires advance booking and coordination of interpreter travel. Video remote interpreting, on the other hand, is on-demand and gives you quick access to interpreters whenever and wherever you need support.

VRI eliminates delays, allowing staff to focus more time on customers and provide immediate service. With lower administrative costs, video interpreting provides a scalable, cost-effective model for interpretation — no need to interview, onboard, and pay a full interpreter team.

Explaining the High Demand for Interpreting Services

As culturally diverse communities continue to grow, so does the need for interpreting services. VRI offers organizations an effective method to meet rising demand.

The Benefits of Using Video Remote Interpreting Services

Video interpretation delivers many advantages over in-person models:

  • Offers quick, remote access to interpreters
  • Delivers interpreters in more languages
  • Presents a more cost-effective solution as you only pay for the minutes spent interpreting

Improve Communication Access through Video Interpreter Services

VRI technology expands access to professional interpreters. Organizations can grow their customer base by using video interpretation to communicate with more LEP, deaf, and hard-of-hearing customers, clients, or patients. This promotes inclusion and helps you meet legal accessibility requirements.

Build Trust and Provide Language Access

Seeing and directly engaging with another person can help build trust, even when communication flows through an interpreter. This human connection links participants who otherwise lack a common language.

The Importance of Trust in Video Call Interpreting

Trust forms the foundation for effective remote video interpreting. If providers/staff and patients/customers speak a different language, it can be challenging for both parties to connect. When an interpreter joins a video call, customers/patients can ask questions in their own language. Video interpretation allows providers/staff to communicate clearly and address their concerns directly. Interpreters give organizations the opportunity to establish trust and grow relationships with their clients or patients.

Improve Accessibility With VRI Services

Video remote interpreters enhance accessibility for organizations and customers. On-demand access removes the possibility of misunderstandings, allowing LEP patients, customers, or clients to communicate their needs and understand their options clearly. This helps organizations better serve diverse populations.

Deliver Sign Language Interpretations through VRI

ASL interpreters facilitate communication for deaf or hard-of-hearing clients or patients. All providers should value how visual languages empower people to express themselves fully. Partnering with certified ASL interpreters demonstrates a commitment to accessibility.

Get Access to VRI Services through Certified Languages International

As a leading provider of video remote interpreting services, Certified Languages International offers fast, reliable connections to professional interpreters. Our video platform provides customized, secure support accessible whenever it’s required.

CLI offers the flexibility, reliability, and expertise your organization needs to effectively and clearly communicate with your clients, customers, or patients. In addition to VRI, we offer telephone interpreter services and document translation.

Contact CLI to learn how video remote interpreting can help your business better serve and empower your communities

Frequently Asked Questions

How do you access a video interpreter?

Users enter an access code to launch CLI’s secure MERFi video platform. Then, choose your language and connect directly with a professional interpreter. 

What are the benefits of video interpreting services?

Key benefits include on-demand interpreting access, enhanced understanding via visual cues over telephone interpreting, and increased accessibility for LEP, deaf, and hard-of-hearing individuals.

What languages are available via video interpreting?

CLI provides video interpreting in over 20 spoken languages and ASL with access to 230+ audio languages as well.