A professional translator looks up from a laptop with a smile.

How to Access Translation and Interpretation Services from CLI

Whether your business needs document translation services for legal documents or you’re seeking ongoing language support, it’s important to know how and where you can access these services. While many appointments are planned, sometimes you may need on-demand interpretation to serve your customers.

Let’s explore the importance of connecting with an interpretation and translation service provider and how you can access these services from Certified Languages International.

The Importance of Professional Language Access Services

Although tools like Google Translate can make translations faster, it’s important to invest in professional language access services for many reasons, including:

  • Accuracy: Professional human translators and interpreters understand nuanced language, industry terminology, cultural references, and context to deliver translations that truly reflect the source content. 
  • Quality: Professional services adhere to best practices for translation and interpretation, using qualified linguists, extensive quality checks, editing, proofreading, and more to ensure the highest standards. This results in polished, natural communication in the target language.
  • Confidentiality: Reputable translation providers employ confidentiality measures to protect sensitive documents, data, and materials during the translation process. CLI holds a certification that shows we are in full compliance with the Privacy Shield framework set forth by the U.S. Department of Commerce. We do not document, store, or process any customer data or personally identifiable information. Learn more about our security standards.
  • Customer experience: Accurate translations and interpretations enable positive experiences for customers, users, and stakeholders. This builds brand loyalty and satisfaction.
  • New opportunities: Expert multilingual communication allows businesses to market products and services to new regions and demographics, expanding revenue potential.

Accessing CLI’s Services

CLI offers a range of translation and interpretation services, including phone and video interpretation and document translation. We can provide interpretation services on demand, 24/7, for your immediate needs. Let’s take a look at how to access our services.

Phone Interpretation

The moment you place a language request with CLI, an operator will answer and connect you with a professional interpreter. You can quickly access accurate phone interpretation in 230+ languages without needing to schedule an on-site interpreter. The process is simple:

  • Dial CLI’s toll-free number
  • A CLI operator will ask for the language needed or can help with language identification
  • The operator will ask if any third parties need to be added to the call
  • The operator connects all parties
  • As soon as you connect with an interpreter, billing begins. All rates for our remote interpreting services are charged by the minute

Video Remote Interpretation (VRI)

CLI’s video remote interpretation (VRI) is delivered through MERFi, our VRI solution. MERFi will connect you with a video interpreter using high-quality audio and video. Our platform offers customizations and flexibility to meet your staff and customer’s needs. To use our VRI solution, follow these steps:

  • Sign into our secure platform
  • Enter reporting information and select your language
  • We’ll connect you with an interpreter. As soon as we do, billing begins

Document Translation

Our document translation services are secure, accurate, and customized. We have experience in a variety of document translation needs, from member handbooks to medical records. We adhere to a rigorous quality control standard to ensure accuracy and help you better communicate with your customers. To use our document translation services, follow these steps:

  • Submit files with any special instructions
  • CLI reviews the files and provides an estimated cost and turnaround time
  • During our translation process, every document is overseen by a project manager. We adhere to a multistep QA process. Learn more about our document translation process.

 If you want to work with us but want to learn more first, holler at us, and we’ll schedule a no-commitment, no-pressure call.

Why Choose Certified Languages International?

CLI is proud to provide quality translation and interpretation services. When you work with us, you’ll get a range of benefits:

  • Qualified interpreters: We carefully select our interpreters based on language proficiency and experience to ensure they provide the most effective communication. Our interpreters must pass a stringent assessment demonstrating their experience and accuracy.
  • Advocacy: We believe that language access is a basic human right. Our team is committed to empowering LEP individuals to make informed decisions about their lives. Our 24/7 services and quick access help us turn this vision into reality.
  • Customer service: Every time you work with us for your language access needs, you’ll be greeted by a live, friendly operator. We work to provide the best customer service that helps us create long-term relationships with our clients. You can rest assured that you’ll receive exemplary service when you choose CLI.

If you’re ready to get started, request a quote today.

Frequently Asked Questions

What types of documents usually require professional translation services?

Common documents that benefit from professional translation include user manuals, medical records, legal contracts, marketing materials, websites, software interfaces, academic papers, and more. Complex documentation with technical jargon, industry terms, legal language, or cultural nuances should be translated by experts rather than relying on free automated translators.

When do I need an interpreter versus a translator?

If you need to convert spoken or signed words between languages in real time, such as for meetings, phone calls, interviews, speeches, or events, you need an interpreter. If you need written materials converted into another language, a translator is required.

How much do interpretation services cost?

CLI charges by the minute for our remote interpretation services.