A doctor and patient smile as they work with a video interpreter on a tablet.

Improving Patient Outcomes through Video Remote Interpreting in Healthcare

Video remote interpreting (VRI) is a telehealth technology from language companies like Certified Languages International (CLI) that connects medical staff with professional video interpreters within seconds. This facilitates real-time communication with patients with limited English proficiency (LEP).

These convenient and secure remote video interpretation services help improve care outcomes by enhancing provider-patient discussions. Video remote interpreting gives healthcare systems instant access to medical interpreters, promoting more personalized, equitable treatment and culturally competent, quality care for all patients.

On-Demand VRI Medical Interpretation

Video remote interpreting makes on-demand access to professional medical interpreters universally available for healthcare providers. This allows effective communication 24/7 with patients with limited English proficiency.

VRI is ideal when visual cues add value, such as explaining complex conditions, care instructions, or paperwork processes. Certified Languages International vets skilled interpreters specifically for medical situations. Our qualified interpreters must demonstrate knowledge of healthcare terminology on top of fluent language abilities.

Implementing user-friendly, secure VRI services makes reaching an accurate medical interpreter as seamless as the touch of a button. There are no delays in coordinating schedules for in-person translating. Reliable video remote interpreting services help healthcare staff give more personalized, equitable care.

How Video Remote Medical Interpretation Works

VRI platforms like Certified Languages International’s MERFi allow hospitals to integrate virtual interpreting into workflows. This is how it works:

  • Video interpretation is provided in real-time, on-demand 24/7 in dozens of languages, including certified American Sign Language (ASL) interpreters
  • Patients and providers connect via live video/audio calls with remote professional interpreters using a device (smartphone, desktop, laptop, or tablet)
  • Sessions typically start moments after entering pertinent info and selecting the language needed

This immediate, visually engaging access makes VRI highly effective for explaining complex conditions, care instructions, paperwork, and care transitions.

Key Capabilities of the MERFi Video Platform

The MERFi video remote interpreting platform offers a robust suite of capabilities to enhance medical care access and equity. Key features include:

  • An easy-to-use interface with high-quality audio/visual for clear communication
  • The ability to add in remote attendance like other medical experts or family members for extra support
  • Easy appointment scheduling
  • A simple chat function, available in language for written instructions
  • Top security with HIPAA compliance and a private, encrypted network

By combining intuitive design, versatile accommodations, and commitment to compassionate care, MERFi gives healthcare providers a premier framework to create quality and understanding inpatient services.

Benefits of VRI in Healthcare

Integrating on-demand access to skilled video interpreters delivers major advantages:

  • Improved patient care: Working with qualified medical interpreters via secure VRI technology improves comprehension between non-English-speaking patients and providers. It facilitates clearer discussions to explain complex conditions, medications, or treatment plans more effectively, even when languages differ. This reduces critical risks from misinterpretation or lack of interpreter access.
  • Regulatory compliance: Reliable VRI services from providers like Certified Languages International helps hospitals and clinics comply with federal laws and standards requiring qualified interpreter assistance.
  • Culturally competent care: Video medical interpreters are familiar with cultural perspectives, beliefs, values, and customs of diverse patient communities. This knowledge helps providers discuss care options in a more sensitive manner tailored to each individual’s preferences and background. This patient-centered approach builds crucial trust, respect, and engagement in treatment plans.
  • Cost and time savings: Access qualified interpreters without having to hire a full-time team of in-house interpreters. Video remote interpreting allows immediate connection with multilingual experts—this saves costs by avoiding the need to find and manage in-house talent. No added hassles, yet providers can get help in over 230 languages.

From better comprehension to major cost savings, the reasons to adopt convenient video interpreter access are overwhelming. Most simply, providers can care, patients can share, and positive change can spread.

Video Languages Available

CLI provides 24/7/365 access to professional interpreters using video interpreting or audio. The video languages currently offered on CLI’s video platform include:

  • American Sign Language
  • Arabic
  • Bosnian
  • Burmese
  • Cantonese
  • Farsi
  • French
  • Haitian Creole
  • Hmong
  • Karen
  • Korean
  • Mandarin
  • Nepali
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Somali
  • Spanish
  • Swahili
  • Vietnamese

This range caters to diverse patient populations and enables accurate medical communication for improved care.

Three Simple Steps to Medical VRI

Enabling fast healthcare connections directly through video remote interpreting improves communication and comprehension for patients with limited English proficiency. Certified Languages International makes connecting to an interpreter simple using convenient VRI technology:

  1. Sign in: Enter the access code to Certified Languages International’s secure video platform on any device
  2. Select language: Fill in any required information and choose your language
  3. Communicate clearly: Begin your appointment with excellent visual and culturally aware interpretation support

CLI’s VRI solution makes quality language assistance to enhance comprehension instantly accessible. This immediate accessibility fosters more holistic care coordination by allowing remote attendance from care experts or the patient’s family members.

Qualified Video Interpreters from Certified Language International

CLI thoroughly vets all medical video interpreters to meet quality and expertise standards. Candidates must prove full fluency in English and the source language via a rigorous assessment, and must complete HIPAA training and certification upon contract and annually thereafter. Many interpreters hold national certifications from bodies like the Certification Commission for Healthcare Interpreters (CCHI).

CLI video interpreters facilitate seamless healthcare appointments for patients and providers who speak different languages. Their accurate visual and audio interpretation—verified through ongoing evaluations—aid in explaining complex conditions, care instructions, paperwork, and more. Strict testing ensures professional video interpreters are familiar with specialized medical vocabulary, supporting better comprehension.

By working with CLI’s skilled video interpreters, healthcare organizations can consistently uphold patient-centered communication and equitable treatment.

Why Choose Certified Languages International for VRI

When selecting a video remote interpretation provider for healthcare settings, Certified Languages International stands out as the premier choice. CLI offers on-demand access to extensively vetted, experienced medical interpreters 24/7 in hundreds of languages, including American Sign Language (ASL). Our secure HIPAA-compliant VRI platform and qualified interpreters ensure accurate, confidential interpretation to reduce risks and enhance care.

Some top reasons to partner with CLI include:

  • Regulatory expertise: CLI helps you comply with critical laws and standards requiring qualified interpreter assistance like Section 1557 of the Affordable Care Act (ACA).
  • Rapid video/audio access: Connect staff and patients with professional interpreters in seconds via convenient video or audio sessions.
  • Proven results: CLI drives measurable improvements in patient comprehension, engagement, satisfaction, and adherence rates.
  • Attentive support: Friendly, responsive CLI account teams provide customized implementation guidance and 24/7 language support.

For healthcare systems seeking to strengthen communication with diverse patient populations systematically, CLI offers premier technology, interpreters, and support to enable equitable, patient-centered care.

Contact us today for a complimentary consultation to discover which of our interpretation services—video, phone, or translation—are best suited for your needs.

Frequently Asked Questions

How does VRI work?

Video remote interpreting connects limited English speaking patients and medical staff with professional remote video interpreters using secure video conferencing platforms. The technology transmits high-quality audio/video feeds between parties to enable real-time remote interpretation.

Is sensitive patient data secure on video platforms?

CLI does not access, process, or transmit PHI, personally identifiable information (PII), or cardholder data; VRI interpreters merely act as a conduit facilitating spoken and/or signed conversations through video platforms. Therefore, CLI does not access, process, or transmit sensitive patient data. Interpreters are required to shred any notes taken during a session to assist them with interpretation. In addition, leading VRI providers meet HIPAA and HITRUST compliance standards, including end-to-end encryption, firewalls, and data access controls.

What is the interpretation quality like compared to in-person?

The latest telehealth video technology combined with high-speed internet reliably produces clear audio and visuals closely matching in-person discussions.