SIP & API Approaches

SIP-based Approach

1.       The practitioner requests interpreter using SIP Interface on EPIC or a telehealth platform

2.       A SIP call is being sent to MERFI with SIP header information needed (Conference Id; Customer code; Language needed; Additional Information etc.)

3.       MERFi receives SIP call and routes it to the Interpreter

4.       The interpreter joins the session via a SIP call

5.       Session ends

API-based Approach

1.       The practitioner requests interpreter on EPIC or a telehealth platform

2.       Client invokes MERFI’s APIs

3.    Connection is established

4.       The interpreter joins the session in the requested conference room

5.       Session ends