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Data Policy

  • User machines store no application data other than session tokens, which expire frequently (JWTs, explained under Software Notes)
  • Public-facing application servers do not store any business data, such as login information, records of calls, user data, client information, etc.
  • All business data is stored on non-publicly accessible encrypted database (see Encryption Policy for details)
  • Active data (such as outstanding calls, remote expert status, etc.), is stored in secured, non-publicly accessible Redis server
  • No user interfaces have any access to stored data