How Can We Help?
-
Common Questions by Keyword
- Questions with the Keyword AMBULANCE
- Questions with the Keyword ACUPUNCTURE
- Questions with the Keyword AUTHORIZED REPRESENTATIVE
- Questions with the Keyword BENEFITS / BRAILLE
- Questions with the Keyword CHEMOTHERAPY
- Questions with the Keyword CONTINUITY OF CARE PERIOD
- Questions with the Keyword COPAY
- Questions with the Keyword AGE 65
- Questions with the Keyword COST SHARE
- Questions with the Keyword COVERAGE GAP
- Questions with the Keyword DEDUCTIBLE
- Questions with the Keyword DIAGNOSTIC
- Questions with the Keyword DISCOUNT
- Questions with the Keyword EMERGENCY / EMERGENCY ROOM
- Questions with the Keyword ENROLLMENT
- Questions with the Keyword EQUIPMENT
- Questions with the Keyword EXTRA HELP
- Questions with the Keyword FORMULARY
- Questions with the Keyword GENERIC DRUG
- Questions with the Keyword HEARING AID
- Questions with the Keyword HOME HEALTH
- Questions with the Keyword HOME INFUSION PHARMACY
- Questions with the Keyword INFORMATION
- Questions with the Keyword IRMAA
- Questions with the Keyword MEDICAID / MEDICARE
- Questions with the Keyword MEDICATION / MEDICINE / DRUGS
- Questions with the Keyword MEDIGAP
- Questions with the Keyword MEDICATION THERAPY MANAGEMENT
- Questions with the Keyword MENTAL ILLNESS
- Questions with the Keyword MOVING
- Questions with the Keyword NETWORK
- Questions with the Keyword PREMIUM
- Questions with the Keyword OUTPATIENT
- Questions with the Keyword OVER-THE-COUNTER
- Questions with the Keyword PRESCRIPTION
- Questions with the Keyword PREVENTIVE
- Questions with the Keyword PRIMARY CARE PHYSICIAN / PCP
- Questions with the Keyword PRIOR AUTHORIZATION
- Questions with the Keyword PRIVACY NOTICE
- Questions with the Keyword QUANTITY LIMIT
- Questions with the Keyword RENAL DIALYSIS
- Questions with the Keyword SENIOR SAVINGS MODEL
- Questions with the Keyword REPRESENTATIVE
- Questions with the Keyword SERVICE AREA
- Questions with the Keyword SKILLED NURSING
- Questions with the Keyword STAR RATING
- Questions with the Keyword SHOTS
- Questions with the Keyword SMOKING
- Questions with the Keyword TABLET
- Questions with the Keyword TIER
- Questions with the Keyword TRIAL MEDICATION
- Questions with the Keyword TRANSFUSIONS
- Questions with the Keyword VISION / EYE EXAMS
- Questions with the Keyword LOW-INCOME SUBSIDY
- Questions with the Keyword SPECIAL ENROLLMENT PERIOD (SEP)
- Questions with the Keyword COVID 19
- Questions with the Keyword BONE MASS MEASUREMTENT
- Questions with the Keyword FONT
- Questions with the Keyword FLU
- Questions with the Keyword PART B
- Show Remaining Articles (45) Collapse Articles
-
CMS Glossaries
-
Other Resources
-
Quick Tips
-
Videos
-
Questions by Medication
- Questions with the Medication SYNTHROID
- Questions with the Medication SILDENAFIL
- Questions with the Medication COPAXONE
- Questions with the Medication SHINGRIX
- Questions with the Medication AREXVY
- Questions with the Medication YF-VAX
- Questions with the Medication MENQUADFI
- Questions with the Medication RYTARY
- Questions with the Medication XANAX
- Questions with the Medication SPRYCEL
- Questions with the Medication INSULIN
Print
Identifying CMS Test Calls
Identifying CMS test calls can be easy. Here are four things to look for to help you know if you’re on a test call:
- Most CMS testers will begin the conversation by asking, “Can you answer questions about Medicare Part D?” or “Can you answer questions about Medicare Part C?”
- The test caller will generally sound scripted. If the LEP individual sounds like they are reading from a script, they may be a CMS test caller.
- Test callers generally say they are calling on behalf of a mother, father, or other family member. For example, a common question might be, “My aunt uses Donnatal. Is that on your formulary?”
- The questions the test caller asks will generally pertain to getting information on or applying for Extra Help, drug coverage, the cost of certain drugs, or general questions concerning premiums, drug spending, the coverage gap, or the Medication Therapy Management Program (MTMP).