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Tag: CMS/Medicare

Two older women sit on a bench in a park. Both are laughing and having a great time. One is wearing a blue button-up shirt with her hair back. The other is wearing a peach tank top, a watch and glasses.
  • Healthcare/Medical Interpreting

Centers for Medicare & Medicaid Services (CMS): A Peek behind the Curtain of the Healthcare Behemoth

We talk a lot about CMS testing season, but CMS, the organization, is A LOT bigger than that. Get a...
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Four people watching a woman present on CMS call center monitoring. A woman raises her hand to ask a question.
  • Healthcare/Medical Interpreting

Questions to Ask Your Language Services Provider about CMS Call Center Monitoring

Closing your eyes and choosing an interpreting services company at random won't cut it for CMS test call season. Vet...
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A female call center agent wearing a headset smiles while working in a call center during CMS call center monitoring.
  • Healthcare/Medical Interpreting

A Prepared Interpreting Services Company Can Help Health Plans Ace CMS’s Accuracy & Accessibility Study

Learn how a prepared interpreting services company like CLI can help health plans nail CMS call center monitoring....
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A call center manager coaches a call center agent who looks triumphantly at a computer monitor. They both wear headsets.
  • Healthcare/Medical Interpreting

Get Ready for CMS Call Center Monitoring in 3 Easy Steps

3 easy steps to get you ready for CMS call center monitoring. With a little help, a 5 star rating...
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Older woman wearing yellow top and pants hold a young girl's hand
  • Interpreters

How Experienced Interpreters Play It Cool for Medicare Call Monitoring

CMS call center monitoring keeps interpreters on their toes. Find out how the experts stay keep their cool during this...
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Three women sitting on a couch looking at their laptops. They are working together and smiling.
  • Healthcare/Medical Interpreting

3 CMS Call Center Monitoring Resources You Need to Know

Get the breakdown on what CMS call center monitoring is all about, and what you need to know to be...
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