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The latest news on how CLI is advancing language access and helping organizations quickly connect people to vital services through professional interpreters.

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Two women sit at a table holding and discussing translated financial documents. One woman is wearing a yellow and white hijab.
  • Language Services

Key Financial Services Materials to Translate for Your Non-English-Speaking Clients

Financial transactions are daunting; supplying translated banking documents for your limited English proficient (LEP) customers is the single best thing...

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Healthcare professionals wait in the hallway of a hospital. Once they meet with their patients, they'll need to connect to a medical interpreter.
  • Healthcare/Medical Interpreting

How Does Medical Interpreting Work?

Medical interpreters are essential in ensuring that communication between healthcare providers and patients who speak a language other than English...

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A female stands in front of a male. They're both holding a keyring with a house key attached. Their lender used interpreting serves to help them understand the house buying process.
  • Language Services

Lenders Should Not Expect Borrowers to Use Ad Hoc Interpreters to Interpret or Translate

“Lenders and servicers must be required, not merely encouraged, to respond to the needs of LEP consumers with concrete steps...

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A friendly Spanish interpreter connects with a client over the phone at four in the morning.
  • Language Services

What Is Remote Interpretation?

Remote interpretation services, like OPI and VRI, are used by thousands of people every day to make communications between people...
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A mother whispers to her delighted child.
  • Language Access/Advocacy

How CLI Is Preparing for HB 2359 Interpreter Requirements

CLI is keeping close track of Oregon HB 2359. We want to make sure our state’s most vulnerable residents can...
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A hiding child peeks through a window.
  • Language Services

The Hidden Costs of Low-Cost Interpreting Services

Choosing the lowest-priced provider for interpreting services can lead to hidden costs, lower quality, and potential liabilities. Here’s how —...
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A group of bilingual friends smile together under an umbrella on the beach.
  • Language Access/Advocacy

To Incite Change, Terms Like ‘LEP’ Need a 21st Century Upgrade

“LEP” is a staple term in government, the language industry, and, until recently, education. But it’s outdated, and people who...
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A compassionate mother smiles and hugs her child close while thinking of lessons learned as a parent and interpreter.
  • Interpreters

What Being a Parent Taught Me about Impartiality and Interpreting

Helen examines the through line of impartiality in her personal and professional life as an interpreter....
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Two Black women stand against a white background. They are both laughing.
  • Community/Culture

Because We Love Women-Run Language Service Providers So Much, Here Are 4 More

Language services companies: Check. Women-owned companies: Double check. Women-owned language services companies: TRIPLE check!...
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Two pharmacy staff members assist two customers at a checkout counter.
  • Language Services

See How Usage Materials Helped a Pharmacy, Hospital, and Bank Reach Their LEP Customers and Support Their Staff

How do your limited English proficient customers and patients know you offer interpreting services? You have to tell them. And...
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A doctor holds a translated document on a clipboard for a patient to sign.
  • Healthcare/Medical Interpreting

What Are the Vital Medical Documents Your Organization Needs to Translate? Find Out

It can be tricky to figure out what vital medical documents you’re supposed to translate and in which languages. In...
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A woman holding an umbrella appears to float through the air in front of a wooden wall as she smiles and looks to the future.
  • Language Access/Advocacy

2023 Predictions: What’s on the Horizon for Language Access and Interpreting Services

Right now we’re wishing we had a crystal ball to help us forecast 2023. Instead, we’ll have to rely on...

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