CLI Policy Updates

Terms of Service Updates (effective: April 21, 2026)

Summary of amendments to terms of service and master service agreements

1.2 Services Modification. The schedules attached to this Agreement, including but not limited to pricing and service descriptions set forth in such schedules, may be amended or modified by CLI from time to time and in CLI’s sole discretion. Such changes will become effective no sooner than 30 days after CLI has notified Customer of such changes. Customer’s continued use of the Services after any such change means Customer agrees to such change. Customer’s sole and exclusive remedy if Customer does not accept such change is to (i) immediately cease Customer’s use of the Services, and (ii) terminate this Agreement without cause in accordance with Section 4 of this Agreement.

5.2 HIPAA. Company and Customer will enter into a Business Associate Agreement in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) governing the use and/or disclosure of individually identifiable health information, if applicable.

5.4 Eligibility. Company represents and warrants that Company it is not and at no time has been excluded from participation in any federally funded health care program, including Medicare and Medicaid. Company hereby agrees to immediately notify Customer of any threatened, proposed, or actual exclusion from any federally funded health care program, including Medicare and Medicaid.

9.15 Notice. All notices required or contemplated to be sent this Agreement will be deemed sufficient and delivered if given by nationally recognized overnight courier service, certified mail (return receipt requested), email or other electronic means, or personal delivery to the other party at the address provided in Schedule C or to such other address as either party may provide to the other party by notice to the other party in accordance with this Section 9.15. Each notice delivered in accordance with this Section 9.15 will be deemed received (i) if given in writing one (1) business day after being sent by a reputable overnight courier with package tracking capabilities, or three (3) business days after being sent by registered or certified mail or (ii) if transmitted by email or other electronic means, on the day it was transmitted; provided, however, that if such day is not a business day, or if the notice is received after normal business hours in the place of receipt, the notice shall be deemed to have been received on the next succeeding business day.

Schedule B:

On-Demand Telephone Interpreting Services: Customers are connected to interpreters 24/7/365, on demand. Billing is conducted on a per-minute basis and commences once an agent is connected to the call. Billing terminates when either the interpreter or Customer ends the call, effectively terminating the telephone interpreting session.

On-Demand Video Remote Interpreting Services: Customers are connected to video interpreters on demand during the hours of availability. Billing is conducted on a per-minute basis and commences once an agent is connected to the video interpreting session. Billing terminates when either the interpreter or Customer ends the video interpreting session.