CLI Policy Updates

Terms of Service Updates (Effective: July 1, 2026)

Summary of amendments to terms of service and service agreements

3. UNAUTHORIZED USE OF SERVICE. Reseller and Reseller’s Customers will safeguard its use of the Services against use by unauthorized persons and will be responsible for charges resulting from use of its Services, whether or not such use is authorized. Reseller and Reseller’s Customers shall not, for any reason, use Company’s interpreters for illegal, unethical, or improper purposes. Reseller shall not at any time, separate and apart from this Agreement, solicit the services of any of Company’s interpreters or hire, or attempt to hire, any of Company’s interpreters. A breach of any provision of this Section 3 shall be deemed a non-curable breach of this Agreement and Company may, by written notice, immediately terminate this Agreement.

4. TERM AND TERMINATION. The term (“Term”) of this Agreement is one (1) year from the Effective Date and is automatically renewed annually unless either Party provides the other Party with thirty (30) days’ written notice of Termination. Either Party has the right to terminate for any reason. Reseller shall be liable for payment for all Services performed through the date of termination.

5. FEES. Reseller will be billed monthly at the rate(s) listed in Schedule A for Services provided. For purposes of billing, Services begin when the agent answers the phone and ends when that agent or the Reseller’s client terminates their involvement in the call, whichever is the first to terminate. Billing for Services shall exclude the time of the Company’s operators and customer assistance activities. Company will provide Reseller thirty (30) days written notice of any price increase to be effective during the Term.

23. MISCELLANEOUS PROVISIONS. The schedules attached to this Agreement,including but not limited to pricing and service descriptions set forth in such schedules, may be amended or modified by CLI from time to time and in CLI’s sole discretion. Such changes will become effective no sooner than 30 days after CLI has notified Reseller of such changes. Reseller’s continued use of the Services after any such change means Reseller agrees to such change. Reseller’s sole and exclusive remedy if Reseller does not accept such change is to (i) immediately cease Reseller’s use of the Services, and (ii) terminate this Agreement without cause in accordance with Section 4 of this Agreement. This Agreement shall not create any benefits, rights, privileges, remedies, or claims for, in, by, or on behalf of any Parties who are not signatories to this Agreement.

Schedule A
Pricing and Terms of Service
Certified Languages International (CLI)’s Services are priced on a per-use basis. Initial pricing is based on estimated account usage and is subject to change. All invoice terms are Net 45. All fees and reimbursements are to be made in U.S. dollars and exclude sales, use, or other applicable tax. Pricing is listed below by Service type. Any dispute on an invoice needs to be made to Company no later than ninety (90) days of when the Service was rendered; otherwise, Company is not obliged to issue any credit on the disputed portion of the invoice.

Service 1 — Telephone Interpreting Services: Customers of Reseller are connected to interpreters 24/7/365. The Services shall be performed by Company in a manner consistent with the degree of quality and skill that is standard in the language interpreting services industry. Company warrants and represents that it can provide telephone interpreting services for over 230 unique languages, and that the average length of time to connect to the interpreter upon Company’s receipt of a call shall not exceed the industry standards.

CLI’s telephone interpreting services under Service 1 include the following:

■ On-Demand Telephone Interpreting Services: Customers of Reseller are connected to interpreters 24/7/365, on demand. Billing is conducted on a per-minute basis and commences once an agent is connected to the call. Billing terminates when either party (the agent or the Customer of Reseller) ends the call, effectively terminating the telephone interpreting session.

■ Pre-Scheduled Telephone Interpreting Services: Customers of Reseller may schedule telephone appointments with interpreters if desired. There is a minimum fee equal to 30 minutes regardless of actual time spent during the interpreting session. There is also a 30-minute cancellation fee if cancellation is not received 24 hours before the scheduled session. If an interpreter has not been assigned to a call and the call is cancelled, the minimum fee will not apply.

Billing for pre-scheduled appointments is based on a per-minute basis and commences at the original scheduled time, unless provisions for a delayed start time are made 24 hours in advance. B Billing terminates when either the agent or the Customer of Reseller ends the call, effectively terminating the telephone interpreting session.

Late Policies: Interpreters will wait no longer than 30 minutes past the original scheduled start time for a pre-scheduled appointment to start.

Service 2 — Video Remote Interpreting (“VRI”) Services: Once implemented, Customers of Reseller may access video remote interpreting services, in which Customer of Reseller (or agent of Customer) is at a video device (which might include but is not limited to a video phone device, tablet device, or video-equipped computer) and is remotely connected to an interpreter for American Sign Language and/or spoken language interpreting. Video remote interpreting sessions are never recorded, for any reason. Billing is conducted on a per-minute basis and commences once an agent is connected to the video interpreting session. Billing terminates when either the agent or the Customer of Reseller ends the video remote interpreting session.

CLI’s Video Remote Interpreting Services under Service 2 include the following:

■ On-Demand Video Remote Interpreting Services: Customers of Reseller are connected to video interpreters on demand during the hours of availability. Billing is conducted on a per-minute basis and commences once an agent is connected to the video interpreting session. Billing terminates when either party (the agent or the Customer of Reseller) ends the video interpreting session.

■ Pre-Scheduled Video Remote Interpreting Services: Customers of Reseller may schedule appointments with video interpreters in CLI video-enabled languages if desired. There is a minimum fee equal to 30 minutes regardless of actual time spent during the interpreting session. There is also a 30-minute cancellation fee if cancellation is not received 24 hours before the scheduled session. If a video interpreter has not been assigned to a call and the call is cancelled, the minimum fee will not apply. Billing for pre-scheduled appointments is based on a per-minute basis and commences at the original scheduled time, unless provisions for a delayed start time are made 24 hours in advance. Billing terminates when either the agent or the Customer of Reseller ends the call, effectively terminating the video interpreting session.

Late Policies: Interpreters will wait no longer than 30 minutes past the original scheduled start time for a pre-scheduled appointment to start.

Service 4 — Assessment Services: Customer of Reseller retains Company to provide assessment services via telephone. The Services are a tool to aid the Customer of Reseller with assessing interpreting skills. The assessment will only rate the interpreting skill level of an individual and will not determine whether the individual passed or failed the test. The Customer of Reseller is solely responsible for determining how to read, interpret and act upon the results of the testing.