Support Starts Here
Get help for your MERFI questions.
Your Support Questions, Answered
What do I do if I have problems logging in?
I chose a language that appeared to be available, but it’s not connecting. What do I do?
I want to schedule an appointment. How do I do that?
I’ve successfully scheduled an appointment. How do I enter my scheduled session?
What if I’m having connectivity issues (gray screen, one-sided video and/or audio issues, choppy video, frozen, etc.)?
I can hear the interpreter, but I can’t see the interpreter on the screen. What do I do?
What should I do if I can’t see myself in the preview window?
I can’t hear the interpreter. What should I do?
I’m experiencing audio quality issues (garbled voice, etc.). What do I do?
How does the chat feature work?
Can I change my access code?
I forgot my access code. What do I do?
Minimum Requirements
| Memory (RAM) | 4 GB |
| Bandwidth | 500 Kbps up / 800 down for 2-person video calls; 500 Kbps up / 1.2 Kbps down for 3- and 4-person video calls |
| Firewall Ports | TCP 443, 17990, 17992, 1025-2048, 5060-5061; UDP 50000-65535 |
| HD Resolution | Graphics capabilities that support HD resolution on one or more displays |
Compatibility
| Device | Operating System | Google Chrome | Apple Safari |
| PC Running Windows | Windows 10 | ✓ (83 & above) | |
| Apple Imac, Macbook & Macbook pro | Mac OS X 10.14 & newer | ✓ (83 & above) | ✓ (13.1.1 & above) |
| Android Smartphones & Tablets | Android 8 & newer | ✓ (85 & above) | |
| iOS iPhones & iPads | iOS 13.6 & newer | ✓ |