Interpreters are more than a compliance requirement, they’re a powerful tool for providers: making patients and families feel seen and heard, reducing recidivism, improving outcomes and reducing costs.
CLI employs only the highest caliber of interpreters with proven medical interpreting skills and experience. We layer on high level HIPAA training and certification. Whether conveying provider orders or collecting histories, you never experience anxiety about qualifications from your interpreting team.
Whatever language your patients prefer, we have qualified interpreters ready, or our world class recruitment team will source one.
Government compliance of language access is never in question, CLI advises your provider to ensure their exceed standards by phone or video.
On-demand medical interpretation services give you instant access to interpreters via phone or video. This allows healthcare providers to communicate with patients, regardless of what language they speak.
On-demand telephone interpretation is especially useful for emergency situations, languages of lesser diffusion, scheduling appointments, reminder calls, or routine medical appointments.
On-demand video remote interpretation is handy for those who use American Sign Language (ASL), when a visual component is needed for educational purposes, when the conversation would benefit from visual cues, or for children who prefer to look at a smiling face instead of a phone receiver.
How It Works
Whether you’re accessing an interpreter over the phone or through video, our process is simple.
Dial CLI’s phone number. CLI’s operators answer within seconds.
The operator will ask what language you need. If you’re not sure the operator can help you. CLI offers interpreters in 230+ languages.
The operator will gather your call information while CLI’s system locates an available interpreter. Let the operator know if you need a third-party dial-out.
The operator will connect the interpreter to your call. The operator will then disconnect from the line and your conversation can begin.
Enter your access code to sign into the CLI video interpreting web address.
Fill in the requested info and select your language.
Upon connection, video interpreter will appear. Your conversation can begin.
Our phone and video solutions for medical and healthcare providers are robust, efficient, and effective for healthcare workers and patients. Doctors, nurses, dietitians, physical therapists, pharmacists, and many more healthcare partners use our services to ensure their non-English-speaking patients feel well cared for and information is streamlined and accurate.
At CLI, we offer industry-specific interpretation services for a variety of medical & healthcare providers, including:
Case Study
In 2020, CLI was contacted by a university hospital in dire need of a Mara speaking interpreter, to assist the mother of an infant in the pediatric intensive care unit. Their current interpreter services provider hadn’t been able to help.
Mara is a Language of Limited Diffusion spoken mostly by the Tlosaih tribe living in 30 villages of the Chhimtuipul district in India and Burma.
Testimonial
– Nonprofit Medical Center
CLI’s professional medical interpreters are bound by strict HIPAA regulations, signed confidentiality agreements, and a code of professional ethics. We are fully compliant with standards set by national healthcare accreditation organizations — including the Joint Commission and DNV — and we are active members of numerous medical interpreting organizations.
Get In Touch
Contact us today to set up a free demo with one of our account executives.
Newsletter
Get expert insights, trends, and regulatory updates—delivered straight to your inbox.
Language Services
Industries
Resources
