We consider ourselves lucky because we share this industry with a lot of quality video remote interpreting (VRI) companies. Yes, we go head-to-head at times, but at the end of the day, we all share the same goal: to connect people to people. And since you’re here, we assume you have that goal, too.
So if you’re in the market for VRI, it’s likely one of these video interpreting companies can help. We’ve outlined a little about each to get the ball rolling on your research, but it’s always a good idea to get in touch with the companies directly if you have any questions.
Let’s get started.
LanguageLine InSight Video Interpreting®
Acquired by Teleperformance in 2016, LanguageLine remains one of the largest providers of remote interpreting services in the U.S. They began offering VRI services in 2005, but only American Sign Language (ASL) and Spanish. Today, however, they’ve expanded their video interpreting offerings to 40 languages.
What’s notable about LanguageLine?
- Anyone can sign up, download their video remote interpreting app, and start using it right away. Ideal for globetrotters.
- They offer branded rolling carts.
- DYK: There are over 300 sign languages used around the world? While ASL is the predominant sign language used in the U.S., LanguageLine also offers British Sign Language.
- Access services through an app or the web on a smartphone, tablet, or computer.
CyraCom
CyraCom specializes in healthcare interpreting and has since they made their debut in 1995. They added VRI in 2010, offering over 25 languages.
CyraCom, and their counterpart Voiance, is known for “operating more than 200,000 square feet of interpreter contact center space in the continental U.S.” This means their phone and video interpreters work as employees in a call center environment versus from home as independent contractors.
What’s notable about CyraCom?
- Branded tablet and laptop carts.
- Interpreters answer both telephone and video calls; they treat phone and video interpreting requests as the same. The only difference is the modality.
- Access services through an app or the web on a smartphone, tablet, or computer.
Related: Choosing a Video Remote Interpreting Solution: 4 Things to Look For
Language Services Associates IRIS
Language Services Associates introduced VRI in 2007 to offer their clients ASL services over video. LSA Video, Inc. was launched in 2011, followed by IRIS, their VRI app, in 2018. Customers can access video interpreters in 15 languages on IRIS.
What’s notable about LSA?
- Access VRI on iOS and Android devices.
- Required software download for use on laptops and computers.
- Their online reporting platform tracks call data and activity use in real-time.
AMN Language Services
Story time: InDemand Interpreting merged with Stratus Video in 2019 and was acquired by workforce/staffing provider AMN Healthcare in early 2020 and then rebranded as AMN Language Services in 2021. Phew.
They currently offer 40 languages and, like CyraCom, primarily focus on medical interpreting.
What’s notable about AMN Language Services?
- DYK: Not every individual who is deaf or hard of hearing uses ASL to communicate? In some cases, a Certified Deaf Interpreter (CDI) is needed to bridge the gap between an individual who is Deaf, an ASL interpreter, and a hearing individual. AMN Language Services offers CDIs.
- They give their clients iPads and hospital-grade stands for free.
- Access video interpreting services through an app or web on a tablet, smartphone, desktop, or laptop.
Related: Pick Interpreting Services that Are Quick, Reliable, and Supportive
Certified Languages International
Of course, we saved the best for last! Lots of energy and care have gone into our video interpreting platform to make it what you want it to be.
You can reach video interpreters in 22 languages (including ASL!), access the solution via the web on any device, and even put your own staff interpreters on the platform.
What’s notable about CLI?
- You can add two additional remote individuals into the video call with you and the interpreter, a total of four per video call.
- We customize VRI implementations — big or small. Get exactly what you need for your staff and customers.
- Quickly pre-schedule interpreter appointments to save time.
- Our VRI services are advanced and high quality, perfect for healthcare, call centers, and education.
- We’re a friendly bunch. If we’re not the right provider for you, no hard feelings.
Lingering questions about how CLI’s remote interpreting services stack up to these video interpreting companies? Want a demo of our video platform? Contact us today!
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