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  • Language Access/Advocacy

AI Speech Translation

Artificial intelligence (AI) speech translation promises to break down language barriers, but its effectiveness and reliability are still up for debate. While these systems leverage advanced machine learning and speech recognition technologies, they can struggle with nuances, context, and cultural differences, leading to errors and misunderstandings.  As AI technology continues to evolve, the question remains […]

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Several camels roaming in front of Egyptian pyramids. Ancient Egyptian interpreters were regarded as public servants.
  • Interpreters

The Historical Events that Put Language Interpretation on the Map

The history of language interpreting hasn't been explored in depth, but what we do know is clear: Interpreters have played a vital role throughout history.
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Woman on a cellphone call a telephone interpreting service.
  • Language Services

9 Easy Ways to Get the Most Out of Your Telephone Interpreting Experience

If you're new to using telephone interpreting services, these 9 tips will help you get the most out of your experience.
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A grinning Asian man wearing glasses and a button-down shirt celebrates by throwing his arms into the air, releasing colorful confetti all around him.
  • Language Services

A Snapshot of the Top Telephone and Video Interpretation Companies in the U.S.

CSA Research releases its Top 100 Language Service Providers in the U.S. every year. Since there are many excellent interpretation companies on this list, we'd thought we'd preview the ones at the very top. Take a look.
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Toy house sitting on a table next to keys
  • Language Services

Interpret Mortgage Calls with More Confidence and Skill

Mortgage-related calls contain a lot of terminology and concepts that can be difficult for interpreters to navigate. Give these helpful tips a try, and you never know — you could be the next Suze Orman!
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Skyline of Minneapolis, Minnesota, where the presenters from the Many Faces of Community Health conference live
  • Language Access/Advocacy

3 Great Sessions from the Many Faces of Community Health Conference

We attended the Many Faces of Community Health, a Minnesota-based conference on improving the care to underserved communities. We were lucky to exhibit as well. Click for our summary!
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Four women who all live in the same community embrace
  • Healthcare/Medical Interpreting

Community-Oriented Strategies that Can Help Deliver Effective Communication and Language Access [Part 4]

Communication, especially during a pandemic, is more than just language. Language access managers can borrow strategies from community outreach approaches to improve language access.
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Voting sign written in English and Spanish
  • Language Services

Election Support and Resources for Minority Language Voters

For the millions of U.S. voters with limited English proficiency, language barriers can present a big challenge. Multilingual materials and language access plans are key to making the election accessible for everyone.
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Woman looks at laptop to access an interpreter for telehealth services.
  • Healthcare/Medical Interpreting

Accessing Interpreters for Telehealth Is Easy with 3-Way Video Calls

Providing medical interpreters during telehealth calls can be a challenge for many healthcare systems. Three-way video calls from a secure video remote interpreting (VRI) platform is an effective solution.
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Female VRI ASL interpreter holding headphones and facing a window
  • Language Services

Know the Laws for Using ASL Interpreters Over Video

If you’re new to using an ASL interpreter over video, it’s a good idea to brush up on the applicable laws to make sure your deaf or hard-of-hearing patients are receiving the best care possible. (You can start here!)
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Female interpreter looking out a window and feeling emotional
  • Interpreters

3 Emotional States to Look Out for as an Interpreter

Interpreters are neutral parties, yes, but that doesn't mean they aren't affected by what they hear day-to-day. In order to have a long and fruitful career as an interpreter, you'll need to learn how to spot and manage certain emotional states.
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Mountains in Phoenix, Arizona
  • Community/Culture

Humans of CLI: Phoenix Helps Us Beat the Heat

While we here in Portland, Oregon, enjoy another luxurious 81-degree day, our coworkers in Phoenix, Arizona, tell us what actual, real heat is like for them.
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A sign language staff medical interpreter in a micro call center communicating with a woman.
  • Healthcare/Medical Interpreting

For Interpreting in Healthcare, the Future Is Here: And It’s Insourcing [Part 3]

In-person interpreting is still a critical service during the pandemic, but with in-person care volume down and virtual care volume up, language access managers will need to find a different way to use their skills.
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