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The latest news on how CLI is advancing language access and helping organizations quickly connect people to vital services through professional interpreters.

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Featured Insights

  • Language Access/Advocacy

AI Speech Translation

Artificial intelligence (AI) speech translation promises to break down language barriers, but its effectiveness and reliability are still up for debate. While these systems leverage advanced machine learning and speech recognition technologies, they can struggle with nuances, context, and cultural differences, leading to errors and misunderstandings.  As AI technology continues to evolve, the question remains […]

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Older woman wearing yellow top and pants hold a young girl's hand
  • Interpreters

How Experienced Interpreters Play It Cool for Medicare Call Monitoring

CMS call center monitoring keeps interpreters on their toes. Find out how the experts stay keep their cool during this busy time for Medicare call centers.
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  • Language Services

Rare Languages: A Deeper Dive into CLI’s Recent Additions

Languages such as Juda Arabic, Zapotec, and Kissi are common enough to be included in CLI's language list. Learn more about these less common dialects.
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Three women sitting on a couch looking at their laptops. They are working together and smiling.
  • Healthcare/Medical Interpreting

3 CMS Call Center Monitoring Resources You Need to Know

Get the breakdown on what CMS call center monitoring is all about, and what you need to know to be prepared for test calls.
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Close-up of headset and computer an interpreter uses for video or phone sessions in healthcare
  • Healthcare/Medical Interpreting

Which Is Better for Healthcare: Video or Phone Interpreters?

Find out the benefits of both video and telephone interpreting, and how to know which is best for your interaction in healthcare.
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  • Community/Culture

We The People – Dania’s Story

. Chuukese interpreter Dania shares the story of her family's immigration to the U.S. in pursuit of education to build a better life.
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Black, white, and green telephone receivers used for medical interpreting
  • Healthcare/Medical Interpreting

Telemedicine and Interpreting Share Roots in the Telephone

Telemedicine and the telephone seem like opposites — one more modern, the other a relic — but the two share a history with language access in common.
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A bronze statue of Lady Justice
  • Healthcare/Medical Interpreting

Lack of Translated Discharge Instructions from Hospital Sparks Lawsuit from Patient

Healthcare providers may find themselves in legal trouble for not providing required language services to patients. Find out why it pays to be compliant.
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Woman looking up and thinking about the questions she has about language access
  • Language Services

These Are the Questions Your Staff Have about Language Access

The complex subject of language access can raise a lot of questions from your staff. Find out how to answer some common questions with confidence.
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  • Community/Culture

We The People – Rosa’s Story

K'iche' interpreter Rosa describes the story of her birth, highlighting the importance of language services as a basic human right.
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Words on a wall reading everyone is welcome
  • Community/Culture

We The People – Helen’s Story

Born in a country that no longer exists, Helen's story is about immigrating to the U.S. and the importance of life, liberty & the pursuit of happiness.
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A female physician seeing a patient via a telehealth appointment. She's using a laptop and is wearing a white lab coat and stethoscope around her neck.
  • Healthcare/Medical Interpreting

3 Reasons Why Providers Need to Embrace Remote Interpreting in Healthcare

Telehealth is hot, hot, hot, so these 3 reasons to ensure remote interpretation is incorporated into your practices shouldn't surprise you.
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Woman working on a whiteboard teaching another woman a language
  • Community/Culture

In Your Own Words: Yoshie M.

Yoshie talks about her experience working as an interpreter and a language teacher When did you first start interpreting and how did you become interested

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