Why CLI Built Its Own Video Platform 2023

After three years of internal development and a decade of offering interpreting services on other companies’ video platforms, Certified Languages International launched its own proprietary video interpreting platform called MERFi (Mobile, Easy, Reliable, Fast Interpreting). “We needed a tech platform that was more nimble, flexible, easier to use and built for interpreting in mind,” said CLI CEO Kristin Quinlan about MERFi. Device-agnostic and designed to easily integrate with telemedicine platforms, MERFi harnesses technology to simplify language access for every industry that needs to quickly connect with limited English proficient customers.

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The Bill Graeper Award honors exceptional service, mentorship, and leadership in the language industry, qualities embodied by this year’s recipient, CLI’s CEO Kristin Quinlan.
If a patient with limited English proficiency declines an interpreter, their healthcare provider still can — and should — request one. The benefits are too big to overlook.
CLI fosters a vibrant culture emphasizing communication. Offering interpretation over phone and video, they adapt, support, and empower their diverse workforce, during highs and lows.