Why CLI Built Its Own Video Platform 2023

After three years of internal development and a decade of offering interpreting services on other companies’ video platforms, Certified Languages International launched its own proprietary video interpreting platform called MERFi (Mobile, Easy, Reliable, Fast Interpreting). “We needed a tech platform that was more nimble, flexible, easier to use and built for interpreting in mind,” said CLI CEO Kristin Quinlan about MERFi. Device-agnostic and designed to easily integrate with telemedicine platforms, MERFi harnesses technology to simplify language access for every industry that needs to quickly connect with limited English proficient customers.

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Financial transactions are tough for limited English proficient individuals. Regional banks lead in multilingual services, setting standards for customer experience, accessibility, and communication.
Elizabeth Garvin, CLI’s head of HR, has seen a lot in her tenure, like a 2,500% growth in the workforce (yowza!) at CLI.
CLI fosters a vibrant culture emphasizing communication. Offering interpretation over phone and video, they adapt, support, and empower their diverse workforce, during highs and lows.