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Tag: Healthcare

A call center manager coaches a call center agent who looks triumphantly at a computer monitor. They both wear headsets.
  • Healthcare/Medical Interpreting

Get Ready for CMS Call Center Monitoring in 3 Easy Steps

3 easy steps to get you ready for CMS call center monitoring. With a little help, a 5 star rating is within your reach.
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Smiling woman interpreting over phone. Smiling woman interpreting via video. Smiling female using an on-site interpreter.
  • Language Services

Interpreting Services: How to Choose the Best Mode of Delivery

There are several modes of interpreting services available to you. Find out how to choose the best one for you and your clients.
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Woman with headphones sitting in a restaurant studying for her CMI certification
  • Interpreters

CMI Certification Promotes Patient Safety in Healthcare Interpreting

Certified medical interpreters (CMIs) are a hot commodity. Learn more about the National Board's CMI program now.
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Interpreters sitting around a conference table with computers discussing and questioning trends in the industry
  • Language Access/Advocacy

4 Things We Learned from CCHI’s First-Ever Summit

Language industry heavyweights gathered to discuss trends in healthcare interpreting at CCHI's first-ever National Healthcare Interpreter Certification Summit.
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Pink letters mixed together on white background used to make acronyms
  • Language Services

9 Acronyms to Make You Sound Like a Language Industry Expert

Many industries use specialized acronyms, and guess what? The language industry is no different. Check out the most common ones, and let us know which ones we missed!
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  • Healthcare/Medical Interpreting

Why Video Interpreting Is Perfect for Small Clinics

Clinics are using video remote interpreting to overcome language barriers & deliver quality healthcare to their patients. Why more providers are relying on VRI.
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Circuit Boards
  • Language Services

What the Non-Techie Needs to Know about VRI

VRI revealed: What you need to know about video interpreting, explained in words everyone can understand.
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  • Healthcare/Medical Interpreting

As Telemedicine Ramps Up, Hospitals Need to Keep Language Access in Mind

With telemedicine on the rise, find out how healthcare providers can stay compliant by including video remote interpreting with their services.
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Three women sitting on a couch looking at their laptops. They are working together and smiling.
  • Healthcare/Medical Interpreting

3 CMS Call Center Monitoring Resources You Need to Know

Get the breakdown on what CMS call center monitoring is all about, and what you need to know to be prepared for test calls.
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Close-up of headset and computer an interpreter uses for video or phone sessions in healthcare
  • Healthcare/Medical Interpreting

Which Is Better for Healthcare: Video or Phone Interpreters?

Find out the benefits of both video and telephone interpreting, and how to know which is best for your interaction in healthcare.
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Black, white, and green telephone receivers used for medical interpreting
  • Healthcare/Medical Interpreting

Telemedicine and Interpreting Share Roots in the Telephone

Telemedicine and the telephone seem like opposites — one more modern, the other a relic — but the two share a history with language access in common.
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A bronze statue of Lady Justice
  • Healthcare/Medical Interpreting

Lack of Translated Discharge Instructions from Hospital Sparks Lawsuit from Patient

Healthcare providers may find themselves in legal trouble for not providing required language services to patients. Find out why it pays to be compliant.
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