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The latest news on how CLI is advancing language access and helping organizations quickly connect people to vital services through professional interpreters.

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  • Language Access/Advocacy

AI Speech Translation

Artificial intelligence (AI) speech translation promises to break down language barriers, but its effectiveness and reliability are still up for debate. While these systems leverage advanced machine learning and speech recognition technologies, they can struggle with nuances, context, and cultural differences, leading to errors and misunderstandings.  As AI technology continues to evolve, the question remains […]

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A remote interpreter wearing a headset smiles as they interpret for a deaf individual using a TTY device.
  • Language Services

Unlocking Communication: 7 FAQs about Teletypewriter (TTY) Devices and How They Work

Learn the answers to FAQs about what a TTY (teletypewriter) device is, how it works, who pays for it, and more.
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Two friends in Portland, Oregon stand with their arms around each other in front of a mural that says Keep Portland Weird.
  • Community/Culture

Portland Highlights: Food & Drink

Whichever section of the city you’re in, there’s somewhere perfect for you. Let CLI help you explore Portland’s refreshments! Take a look at some of our favorite places to eat or grab a drink.
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A grandmother and grandchild sit on a courtyard bench on a peaceful day and hold hands as they talk.
  • Interpreters

Eat Your Veggies and Respect Your Elders: How to Be Effective When Interpreting for Our Aging Population

Interpreting for the aging population can be challenging for a myriad of reasons. Some can’t hear well, some speak very softly, and some have health conditions that render them difficult to understand. Remember the 6 As to ensure these interactions go smoothly!
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A sign reading "Hablamos espanol." Banks could post signs in-language promoting the fact they offer services in different languages that cater to different communities.
  • Language Services

3 Ways Banks Can Reduce Language Barriers for LEP Customers

The limited English proficient (LEP) community needs language access in banking. How do you reduce barriers to attract and serve your LEP community? Here are

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Two women sit at a table holding and discussing translated financial documents. One woman is wearing a yellow and white hijab.
  • Language Services

Key Financial Services Materials to Translate for Your Non-English-Speaking Clients

Financial transactions are daunting; supplying translated banking documents for your limited English proficient (LEP) customers is the single best thing you can do to help

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Healthcare professionals wait in the hallway of a hospital. Once they meet with their patients, they'll need to connect to a medical interpreter.
  • Healthcare/Medical Interpreting

How Does Medical Interpreting Work?

Medical interpreters are essential in ensuring that communication between healthcare providers and patients who speak a language other than English is accurate. This can be

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A female stands in front of a male. They're both holding a keyring with a house key attached. Their lender used interpreting serves to help them understand the house buying process.
  • Language Services

Lenders Should Not Expect Borrowers to Use Ad Hoc Interpreters to Interpret or Translate

“Lenders and servicers must be required, not merely encouraged, to respond to the needs of LEP consumers with concrete steps to increase access to written

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  • Language Services

What Is Remote Interpretation?

Remote interpretation services, like OPI and VRI, are used by thousands of people every day to make communications between people who speak different languages easy.
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A mother whispers to her delighted child.
  • Language Access/Advocacy

How CLI Is Preparing for HB 2359 Interpreter Requirements

CLI is keeping close track of Oregon HB 2359. We want to make sure our state’s most vulnerable residents can quickly access healthcare interpreters. Here’s how we’re addressing the requirements for remote interpreter under HB 2359.
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A hiding child peeks through a window.
  • Language Services

The Hidden Costs of Low-Cost Interpreting Services

Choosing the lowest-priced provider for interpreting services can lead to hidden costs, lower quality, and potential liabilities. Here’s how — and how to protect yourself.
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A group of bilingual friends smile together under an umbrella on the beach.
  • Language Access/Advocacy

To Incite Change, Terms Like ‘LEP’ Need a 21st Century Upgrade

“LEP” is a staple term in government, the language industry, and, until recently, education. But it’s outdated, and people who speak a language other than English deserve something better.
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A compassionate mother smiles and hugs her child close while thinking of lessons learned as a parent and interpreter.
  • Interpreters

What Being a Parent Taught Me about Impartiality and Interpreting

Helen examines the through line of impartiality in her personal and professional life as an interpreter.
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