Why Choose CLI

Testimonials That Speak for Themselves

“With CLI, your employees are as easy going, customer-centric as the management. Thank you for providing our members the excellent service they deserve.”

Joel K.
Sr. Operations Support Specialist Wellcare Health Plans, Inc.

“CLI provides excellent customer service. When calling CLI, my questions are answered immediately and with a great attitude. I never feel like I am inconveniencing staff.”

Lisa A.
Senior Management Analyst, Federal Government

“I want to take a moment to say what an exceptional job your interpreter did. He managed a stressful situation exceptionally well. All CLI interpreters are terrific!”

Gene N.
National Insurance Provider

“I have heard nothing but positive comments from my customer service agents. They noticed a difference in service immediately since signing on with CLI. We are thrilled that we made the switch.”

Katherine S.
Operations Supervisor, Health Insurance Provider

“Wow, I’m thoroughly impressed by this level of dedication to your services. This is insanely amazing. The services we’ve used in the past would push against us when we would ask that something be looked into. I can’t explain how amazing this thoroughness truly is. Thank you so much!”

Community Outreach Organization

“You all did a magnificent, awesome job. High Fives all around to you and your staff. We are very pleased to know that Certified is a preferred Presbyterian vendor.”

Patrick M.
Presbyterian Healthcare Services

“CLI provides much better customer service than our previous interpretation vendor.”

Tom K.
Information Management Company

“Let me reiterate how pleasant it is working with CLI and your understanding of the relationship we want to build moving forward with our other divisions.”

Karina R.
Head Sourcing Consultant, National Insurance Provider

“I just called and got a Spanish interpreter and he is absolutely amazing! It was a pleasure working with him and he made it absolutely painless. It was a difficult situation, but your interpreter made it easy. He went above and beyond the call of duty. Thanks!”

Kenneth K.
Claims Representative, National Insurance Provider

“Wow! We tell our vendors how important their service delivery is to us, since they are an extension of [our company], but few deliver 100% of our expectation for exceptional service.”

Simon F.
Vice President, Regional Insurance Provider

John W.
Procare, Inc.

“Last week one of our reps mentioned that we did a great job in selecting a new language provider. After that, at least five or six other reps vocally chimed in and agreed. They all mentioned that the CLI team is courteous, professional, and very focused on the customer.”

Alice P.
Operations Manager, National Insurance Provider

“This week I had three staff members tell me how helpful the Certified staff have been. Thanks very much for all of this help — you help us do what we need to do.”

Mary M.
Mercy Iowa City

“You guys have been great! Your customer service is also refreshingly responsive. Our staff has been very pleased with your services.”

Gretchen H.
Columbia County Health & Human Service

“I just finished using an interpreter regarding a consumer finance issue revolving around fraud. He was SUPERB. We use your service all the time and all your agents are excellent, but he REALLY did a great job and I want to make you aware. Thank you!”

Catherine S.
Fraud Investigator, Citizens Bank

You’ll Know the Name of Every Member of Your Team at CLI

It’s why customers stay with Certified Languages; customer care is our top priority.

We love to hear about the ways that our clients use our interpreting services to enhance their customer service, expand their business, cultivate relationships, and facilitate communication with their diverse customers.

“With CLI, your employees are as easy going, customer-centric as the management. Thank you for providing our members the excellent service they deserve.”

Joel K
Wellcare Health Plans, Inc.

“I can honestly say that I never worry about quality issues with CLI. Anything I’ve ever approached you with has been dealt with fairly and professionally. You and your team definitely set the bar for me. “I can honestly You and your team definitely set the bar for me. “I can honestly say that I never worry about quality issues with CLI. Anything I’ve ever approached you with has been dealt with fairly and professionally. You and your team definitely set the bar for me.”

John W.
Procare, Inc.

“You all did a magnificent, awesome job. High Fives all around to you and your staff. We are very pleased to know that Certified is a preferred Presbyterian vendor.”

Patrick M.
Presbyterian Healthcare Services

John W.
Procare, Inc.

“I can honestly say that I never worry about quality issues with CLI. Anything I’ve ever approached yo“I can honestly say that I never worry about quality issues with CLI. Anything I’ve ever approached you with has been dealt with fairly and professionally. You and your team definitely set the bar for me.”t the bar for me.”

John W.
Procare, Inc.

“With CLI, your employees are as easy going, customer-centric as the management. Thank you for providing our members the excellent service they deserve.”

Joel K
Wellcare Health Plans, Inc.

“You all did a magnificent, awesome job. High Fives all around to you and your staff. We are very pleased to know that Certified is a preferred Presbyterian vendor.”

Patrick M.
Presbyterian Healthcare Services

John W.
Procare, Inc.

Testimonials That Speak for Themselves

You’ll Know the Name of Every Member of Your Team at CLI

It’s why customers stay with Certified Languages; customer care is our top priority.

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