Finance & Banking
In the fast-paced world of banking and finance, effective communication is crucial to building successful relationships with customers. Yet a large portion of the U.S. population remains under- or unserved in this way by mainstream financial institutions. Those who speak a language other than English often have language barriers that make it difficult to access banking products and services.
While lending compliance and other regulations make it feel risky to serve limited English proficient (LEP) customers, banks can take steps to help underrepresented populations get securely banked.
By adopting interpreting and translation services, financial institutions can enhance customer communications across cultures, fostering a fair and equitable experience for all.
Boost customer satisfaction and trust with over-the-phone interpretation (OPI) services for banks.
CLI understands the importance of time in the banking industry. Access fast, reliable phone interpretation, whenever you need it. This ensures clear communication and minimizes potential misunderstandings. Your representative just dials CLI’s number, requests the language they need, and gets connected with a telephone interpreter quickly.
In addition to over-the-phone interpreting, CLI offers on-demand and scheduled video remote interpreting (VRI) services. CLI’s video platform allows you to connect with a skilled video interpreter in seconds.
Leverage tools like VRI to onboard LEP individuals into your banking system. Many people prefer the experience of visiting a physical branch to personally interact with staff, particularly when they are in the process of opening a new account. The visual element of video interpreting means your LEP customers will see the smiling, helpful faces of real people who speak their language.
CLI’s document translation services are accurate, customized, and timely.
Inform current and potential clients that you offer services and products in languages beyond English. By using translated messages, welcome signs, and marketing materials, regional banks can effectively communicate their dedication to supporting the needs of diverse communities.
At CLI, we strive to ensure equal access to financial services for all individuals. Choosing our bank interpreting and translation services means making your services accessible to a broader customer base and setting yourself up for long-term success.
By breaking down language barriers, we help create an inclusive banking environment that promotes financial growth and economic resilience for those who need it most.
Help deliver accurate, consistent experiences for all your customers through CLI’s professional interpreters. With their interpreting expertise, they can:
Banks provide disclosures to their customers to ensure transparency in savings and lending product terms, inform customers about their rights and responsibilities, and comply with federal and state regulations. In some regions, banks may even be subject to regulations that require language access services. These regulations aim to prevent discrimination based on language or national origin. Requirements may vary widely depending on state laws, demographics, and the extent to which regulators view language access as an important issue.
When offering interpreting services and translated disclosures for the first time, it’s important to consult with relevant state regulatory authorities and/or legal experts who specialize in banking and financial regulations in each state you operate in. CLI can help financial institutions meet requirements, provide the necessary documentation, and stay in compliance with federal and state regulations.
Demonstrate your commitment to serving diverse communities by giving everyone the opportunity to participate in daily financial tasks, like cashing a check or accessing credit. Language services help foster trust, strengthen relationships, and can lead to long-term customer loyalty and referrals.
Expand your customer base, increase revenue, and enhance your reputation by supporting underserved communities. Banks that offer multilingual services help empower LEP individuals to confidently engage in financial activities and fully participate in the banking system.
Improve employee satisfaction by equipping your staff with the resources they need to communicate effectively with diverse customers. They’ll feel more confident in their roles and, in turn, provide better service. Working with interpreters also allows bilingual bank staff to focus on their core duties without being diverted by interpretation tasks.
Look past Spanish. Remote interpretation services offer a wide range of language options and are available on-demand. This flexibility ensures that customers can access language assistance whenever needed — even in less common languages.
Testimonial
Get In Touch
Contact us today to set up a free demo with one of our account executives.
Newsletter
Get expert insights, trends, and regulatory updates—delivered straight to your inbox.
Language Services
Industries
Resources
