Why Choose CLI

Security Is Our Top Priority, and We Exceed the Most Stringent Standards

Top Tier Compliance

Our Commitment To Comply

CLI is serious about our commitment to comply with national security standards.

Certified Languages International:

Holds certification that we are in full compliance with the Privacy Shield framework, as set forth by the U.S. Department of Commerce
Meets the new Joint Commission standards
Is in compliance with DNV Healthcare standards
Employees and our network of contract interpreters complete annual training, testing, and certification for HIPAA (Health Insurance Portability and Accountability Act)
Are fully compliant with the HITECH (Health Information Technology for Economic and Clinical Health) Act and the Gramm-Leach-Bliley Act

Verified Security

CLI maintains current certification for compliance with PCI Data Security Standards
We do not document, store, or process any customer data or personally identifiable information (PII)
Our corporate offices and call centers have restricted, security-card access only
We require mandatory password-protection of all computers
Our internal network access is protected by a two-factor VPN authentication, multiple firewalls, and digital certification
CLI’s call centers are supervised 24/7, with continual oversight of computer activity

Monitoring & Security Audits

Each contract interpreter agrees to an extensive criminal background check
The CLI interpreter network is screened monthly against exclusion lists, including OIG (Office of Inspector General), System for Award Management (SAM), and OFAC SDN (Office of Foreign Assets Control Specially Designated Nationals and Blocked Persons)
Contract interpreters agree to a statement of confidentiality and HIPAA agreement
Contract interpreters agree to comply with the Code of Professional Ethics
Contract interpreters are expected to work from a private location with no ambient noise.
Contract interpreters may only work on landline phones

Reliable Service

Each of our call centers are built on a secure infrastructure, equipped with dual entrance fiber builds
Calls are routed through reliable U.S. telecom providers to ensure quality audio/video feed and connectivity
We maintain mirrored databases on secure internal servers located in Portland, Oregon, and Phoenix, Arizona
The geodiversity of our call centers, databases, and interpreters enable CLI to provide uninterrupted service
Multiple levels of technological redundancy guarantee utmost reliability
Numerous power sources with backup generators guard against everything from power outages to natural disasters