Certified Languages International (CLI), a full-service language company specializing in on-demand phone and video interpreting services in 230+ languages worldwide, has selected NICE CXone Mpower as its platform of choice to upgrade its customer service operations with intelligent automation. By migrating from its legacy infrastructure, the company aims to enhance workflow automation, unify its knowledge base, and ensure seamless support for its agents and interpreters — delivering exceptional experiences for CLI’s customers at every interaction.
