Why Choose CLI

High-Touch Service, Backed by Exceptional Interpreter Credentials

A Tough Selection Process

CLI selects highly qualified interpreters and translators with national certifications and industry-specific expertise. Then we put them to the test.

This is why we are known in the industry as the highest-touch team with the highest interpreting standards.

You can be sure that you will be connected with a language professional who is continually evaluated for accuracy and quality.

An experienced video remote interpreter smiles on a video call at their desk.

Many CLI translators and interpreters hold certifications through national organizations that include:

National Board of Certification for Medical Interpreters (NBCMI)
Certification Commission for Healthcare Interpreters (CCHI)
Department of Human Services (DHS)
Administrative Office of the U.S. Courts’ Interpreter Examination

Backed by National Quality Standards

CLI is also an active member of numerous organizations focused on the quality of interpretation and translation services. We are working to advance national standards with our partners in the Association of Language Companies (ALC), and our founders are active in creating new standards for interpreting with the American Society for Testing and Materials (ASTM).

A female call center agent wearing a headset smiles while working in a call center during CMS call center monitoring.

Qualified Medical Interpreters

CLI has maintained an enormous commitment to the healthcare industry since we started. All interpreters are required to complete:

Expert Interpreters for Every Industry

We utilize qualified interpreters and enforce HIPAA, privacy laws, and security regulations.

24/7 access to CLI’s professional interpreters and translators ensures that our customers are compliant with Title VI of the Civil Rights Act of 1964. With thousands of interpreters in 230+ languages, we’ve got you covered — no matter what industry you’re in.

Unmatched Security & Compliance Standards

For top security with our interpreters, CLI also:

  • Is fully compliant with HIPAA, the Health Information Technology for Economic and Clinical Health (HITECH) Act, and DNV Healthcare standards
  • Meets Joint Commission Standards
  • Maintains current Safe Harbor certification
  • Holds certification for PCI compliance

Testimonial

"Setting Standards. I have worked with a lot of interpretation services and it feels that CLI interpreters all seem to be on the same page. No matter what language or who you get, they all are interpreting in the same fashion."
Service User