Who We Are

All About Us at Certified Languages International

High-Touch Services by Expert Interpreters

Strong Communities and Healthy Futures through Language Access

Philanthropy

CLI is dedicated to preserving endangered languages around the world through our work sponsoring the studies of linguist, author, and activist K. David Harrison. CLI sponsors 7000 Languages, a U.S.-based organization that creates free language-learning software for Indigenous communities around the world.

Diversity

CLI is a woman-owned company. Our employees and subcontractors reflect our commitment to cultivating diversity by promoting the use of minority-owned, women-owned, veteran-owned, and emerging small businesses whenever possible.

Community

Our organization is engaged in community initiatives throughout Phoenix and Portland. It’s common for our employees to be active volunteers as well, bringing their experiences back to CLI to make us a more rounded organization.

We’re Transforming Language Services

Connection

CLI creates more meaningful connections between your organization and your customers by allowing everyone to communicate in their native language. We believe language is a human right, and with up to 20% of your customers speaking English as a second language, language translation is essential to doing business.

We focus on incredible flexibility in services, the best customer service in the industry, most skilled interpreters, and the widest range and highest availability of languages amongst our competitors.

We deliver this to you through constantly innovating our technology, never sacrificing security, and building relationships you’ll actually enjoy.

Language shifts, technology evolves and your needs change. We are always listening to our customers, and surveying industry trends to innovate better ways to serve you and your customers. We are always improving the interfaces for you to connect with interpreters, while guarding your data security as if it was our own.

When your needs change, CLI responds immediately and flexibly. Your organization’s requirements are the basis of the specialized plan we’ll create with you. CLI is always expanding the base of qualified interpreters to serve specialized industries from healthcare to utilities. We offer the widest range and highest availability of languages amongst our competitors. Challenge us to meet your need, you’ll find we rise to the challenge.

Changing the Industry from the Inside

Kristin Quinlan, as CLI’s CEO, has earned her place as a leading voice in the field of language interpretation. Passionate as ever about equity in language access, Ms. Quinlan uses her leadership roles to lobby for positive improvements in the language services industry.

“Language as an enterprise is vital to the U.S. economy”

Kristin Quinlan – CEO, Certified Languages International

CLI In the News

CLI modernizes remote interpretation services across 230 languages by migrating to the NICE CXone platform, unifying operations with intelligent automation.
Led by CEO Kristin Quinlan, remote interpreting company Certified Languages International ranks #6 on Nimdzi’s 2025 List of Largest Women-Led LSPs in the World.
CLI has made the 2024 Woman-Led Top Workplace list in the U.S., and is recognized as one of only two woman-led top workplaces in Oregon. Find out why we’re a national leader in workplace culture.

Ready to get started with Certified Languages International? Let’s Talk.

Staff Happiness = Customer Success

Continually recognized as a top workplace by Top Workplaces USA, Oregonian Top Workplaces, and Arizona Central Top Workplaces, CLI truly values employee satisfaction and well-being, earning numerous awards for cultural excellence based on third-party employee surveys. A woman-owned business, we have consistently ranked in the top 3 language service providers in the U.S. for remote interpreting, according to industry research firms CSA Research, Nimdzi, and Slator. CLI has also been included on the Inc. 5000 list of the fastest growing companies 8 times.

Takeaways from CLI

MERFi will provide clients with seamless interpretation services with access to 230+ spoken languages plus American Sign Language and 24/7 support.
The language industry is lucky: It's home to many, many women leaders. And we've profile a few of them.
We've added two new languages to our language list: Yapese and Q’eqchi’. Learn more about these two rare languages, including where their spoken and how many speakers are left in the world.

Testimonial

"I have heard nothing but positive comments from my customer service agents. They noticed a difference in service immediately since signing on with CLI. We are thrilled that we made the switch."
Katherine S.
Health Insurance Provider